Mercer & Luck
Named technicians Gokhan and Damon draw consistent praise for efficient, honest on-site appliance repairs across Toowoomba.
That office lag appears in roughly 8 of the 50 sample reviews, which is above the normal background noise for a business this size and worth taking seriously. The practical move before booking is to confirm upfront how long they typically take to get a quote back to you and whether they'll order the part before or after you accept it — those two questions will tell you quickly whether your job timeline will work with how they currently operate. For warranty claims and authorised manufacturer repairs specifically, the reviews suggest this is one of the more capable local options in Toowoomba.
Their work
What it's like working with them
Based on a sample of Google reviews (89 total)
“quick efficient and very polite”
“helped me so often, even with the whole warranty claim process”
“They had the washing machine part I needed”
“talked me through the problem and just like that my washing machine was fixed”
What they help with
Based on what their customers hired them for
How they stack up
Context from 274 appliance repairs in Toowoomba
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Mercer & Luck
Mercer & Luck carries about 26 years of appliance repair experience in the Toowoomba region, and their work spans well beyond typical household white goods — reviews mention warranty servicing for Speed Queen commercial washers, caravan air conditioners, and caravan hot water systems, meaning they hold authorised service relationships with multiple manufacturers that most local repairers don't. Technicians like Gokhan are called out by name for combining friendliness with hands-on speed, and at least one office team member, Damon, is praised for walking customers through troubleshooting over the phone and pre-ordering likely parts before arrival — a practice that cuts multi-visit jobs down to one call-out. The workshop also stocks spare parts in-store, which is genuinely useful for DIYers who just need a component rather than a full service visit. Where the business shines brightest is on warranty claims: multiple reviewers describe the team navigating manufacturer warranty processes on their behalf, including coordinating with interstate suppliers, which saves homeowners the back-and-forth of dealing with brands directly. The trade-off, which appears across roughly a third of the reviews in this sample, is that the office-side experience — quote turnaround, parts follow-up, and phone communication — can lag significantly behind the quality of the in-home technicians, so customers who need a job closed quickly may find themselves doing the chasing.
Best for: manufacturer warranty claims on household appliances, sourcing hard-to-find spare parts for DIY repairs, and caravan appliance servicing in the Toowoomba area.
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Claim This Profile — Free →Common questions about Mercer & Luck
Does Mercer & Luck handle warranty repairs, or only out-of-warranty appliances?+
They handle both. Several reviewers specifically mention using Mercer & Luck for manufacturer warranty claims, including one involving a Speed Queen commercial washing machine where the team coordinated parts with the brand's Brisbane office. They appear to hold authorised service agreements with multiple brands, which means they can process warranty work directly rather than leaving the homeowner to manage it. If your appliance is still under warranty, it's worth asking upfront whether they're an authorised repairer for your specific brand.
What appliances do they work on?+
Reviews mention repairs across washing machines (front and top loaders), dishwashers, ovens, refrigerators, dryers, and commercial-grade washing machines. More unusually, they also service caravan air conditioners and caravan hot water systems, which is not common among general appliance repairers. They also carry spare parts in-store, so if you're confident diagnosing your own fault, you can visit the shopfront to buy a component directly.
How long does a repair typically take from first call to job completed?+
This varies and is worth clarifying before you book. Technician visits are generally described as prompt, and at least one reviewer mentions the team pre-ordering likely parts before attending to avoid a second trip. However, multiple reviewers report waiting two to four weeks for a quote after the initial diagnostic visit, because the office doesn't order parts until a written quote is accepted. Ask them specifically: how long until you'll receive the quote, and whether they can order the part at the same time so there's no additional delay once you approve.
Can I just buy a part from them without booking a technician?+
Yes — several reviews mention visiting or calling specifically to buy a spare part for a DIY repair. One reviewer found the part they needed immediately in-store; another was helped by staff even when the part turned out to be discontinued. The parts counter appears to be a genuine walk-in option, not just a service add-on, though stock naturally varies by appliance brand and model.
What do customers say about pricing?+
Pricing feedback is mixed. A call-out fee applies for diagnostic visits — reviewers mention figures around $95–$150 — and this fee does not appear to be fully credited toward the repair cost in all cases. Several reviewers felt the call-out charge was reasonable given the repair went ahead, while others felt frustrated when repairs didn't proceed quickly enough to justify the upfront cost. One reviewer found an alternative repairer whose total job cost was only marginally more than Mercer & Luck's call-out fee alone, so it's worth getting a ballpark estimate before committing.