Hensel Asbestos Removal and Construction
Karl and Madeleine operate as a team — she manages communications, he runs the site, and customers notice the difference.
That back-office reliability is what separates them from tradies who do good work but go quiet between visits. The business is legitimately dual-trade: they hold asbestos removal credentials and can follow that with construction, which means you're not left sourcing a second contractor once the hazardous material is cleared. They are GST-registered as a sole trader, so for larger commercial or investment property jobs, confirm their licensing aligns with your project's specific compliance requirements before signing off.
Their work
What it's like working with them
Based on a sample of Google reviews (34 total)
“Communication with Karl and his wife Madeleine was fantastic”
What they help with
Based on what their customers hired them for
How they stack up
Context from 304 demolitions in Toowoomba
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Hensel Asbestos Removal and Construction
Karl Hensel leads this operation with his wife Madeleine handling communications and administration — reviewers consistently single out Madeleine's responsiveness as a key reason the whole process feels organised, while Karl is the one on the tools making calls about scope and safety. Field crew members Jason and Micah are mentioned by name for their professionalism on asbestos strip-outs, and Jim has been noted for fence installation work that follows removal jobs. The business straddles two distinct trades: licensed asbestos removal (fencing, roofing sheets, shower linings, full cottage clear-outs) and general construction including new home builds, roof replacements, and storm damage repairs — which is unusual and means homeowners can often engage a single contractor from hazardous removal through to the finished rebuild. They're comfortable with jobs of very different scales, from a single asbestos shower recess to roofing across a house and three-bay shed simultaneously, and several reviewers note they handled insurance paperwork as part of a storm damage claim. Karl uses an excavation method for asbestos fence removal that at least one customer specifically praised, and the final bill on one job came in under the quoted amount — a detail worth noting when scoping larger projects.
Best for: homeowners needing asbestos removal followed by a construction or rebuild in the same engagement, urgent or weather-related callouts where responsiveness matters, insurance-backed storm damage work involving asbestos roofing, and smaller removal jobs that larger operators tend to decline.
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Claim This Profile — Free →Common questions about Hensel Asbestos Removal and Construction
Does Hensel Asbestos Removal handle both the removal and the rebuild, or just the asbestos side?+
They do both. Multiple reviewers mention engaging Karl for asbestos removal and then booking subsequent construction work through the same business — one customer noted they had building work scheduled after a full cottage strip-out, and another praised the roof replacement Karl's team completed after removing asbestos roofing. This dual capability is genuinely uncommon and saves homeowners the hassle of coordinating a second contractor. Confirm the construction scope with Karl upfront so he can sequence the work correctly.
Who will I actually deal with, and how responsive are they to calls and questions?+
Karl Hensel manages the physical work and site, while his wife Madeleine handles bookings, communication, and paperwork. Reviewers repeatedly single out both by name as easy to reach and responsive — one customer said 'none of my many questions went unanswered.' Field crew including Jason and Micah are mentioned in reviews for professionalism on site. If you have a lot of questions during the process, this appears to be a business where asking them is welcomed rather than tolerated.
Will they take on small asbestos jobs, or do they only work on large projects?+
Small jobs are accepted. One reviewer specifically noted that Karl did their job when 'it was very hard to even get anyone to call me back,' and added that it didn't matter to Karl that the job was small. Documented small jobs include a single shower recess lining removal and a short section of asbestos fencing. If you have a minor removal that other contractors have passed on, it's worth reaching out.
Can Hensel help with insurance claims for storm damage involving asbestos roofing?+
Yes — at least two reviewers mention Karl's team handling the associated paperwork as part of a storm damage insurance claim, and one customer came via a neighbour's referral through their insurer. Karl is described as 'extremely helpful with all the paperwork' in that context. If your claim involves asbestos roofing or sheeting, confirm with Karl early that he can assist with the documentation your insurer requires.
What areas does Hensel Asbestos Removal cover beyond Ballard?+
Reviews reference work completed on the Gold Coast in addition to the Ballard base, suggesting the business does travel for jobs. The Gold Coast review involved an urgent callout completed despite poor weather conditions. Reviews don't mention a formal service radius, so if you're outside the immediate area, contact Karl and Madeleine directly to confirm availability and whether travel costs apply.