Somerset & Lockyer valley glass
Simon answers the phone on Saturdays and Easter Monday — and Brad shows up faster than most glaziers do on weekdays.
From the 50 reviews we analysed, Brad is the name to know on-site: he's mentioned by name in multiple reviews specifically for arriving on time (or early), working fast, and charging what was quoted — no surprises at the end. Pricing is a genuine differentiator here, not just a marketing claim — direct cost comparisons across several reviews show quotes running significantly below what competitors offered for the same job. If you're weighing up whether to try them, ask Simon to quote by photo via text — that's the process several reviewers describe, and it tends to move quickly.
Their work
What it's like working with them
Based on a sample of Google reviews (79 total)
“referred me to another local glazier who could complete the task today”
What they help with
Based on what their customers hired them for
How they stack up
Context from 350 glass & glaziers in Toowoomba
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Somerset & Lockyer valley glass
Simon leads this glazing operation out of Mount Hallen, with glazier Brad handling the bulk of on-site work — Simon is praised for immediate phone responsiveness and honest upfront communication, while Brad draws specific mentions for speed (window replacements completed in 15-20 minutes), punctuality, and a clean, no-fuss approach. The business covers a wide service range including casement and sliding window replacement, shower screen certification, French door glass, glass table tops, and emergency boarding — jobs that other glaziers in the area have declined or been ill-equipped for (one reviewer noted a competitor arrived without a ladder). They've attended jobs on Easter Monday, Sunday evenings, and during COVID lockdowns, without charging public holiday surcharges — a pattern across multiple reviews, not a one-off. Pricing comes up repeatedly as a genuine differentiator: one customer was quoted $880 elsewhere and paid $350 here, and several others note the final price was lower than expected. If you're on a Queenslander or an older-style home with heritage windows requiring careful putty work, reviews specifically mention this being handled well. They also refer jobs outside their scope to other trusted local glaziers rather than turning customers away empty-handed — a small detail that says a lot about how the business operates.
Best for: emergency glass repairs needed within hours, after-hours and weekend callouts without surcharge penalties, heritage Queenslander window repairs requiring careful glazing work, and homeowners wanting a cheaper second opinion after a high competitor quote.
Location
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Claim This Profile — Free →Common questions about Somerset & Lockyer valley glass
Does Somerset & Lockyer Valley Glass do emergency callouts outside business hours?+
Yes — this is one of the clearest patterns across their reviews. Customers describe jobs completed on Sunday evenings, Easter Monday, and public holidays, often within one to two hours of calling. Simon has also attended same-day jobs after 5pm. Importantly, multiple reviews confirm no public holiday surcharges are added, so the price quoted is what you pay regardless of when you call.
Who actually does the on-site work — Simon or someone else?+
Simon handles the quoting, coordination, and phone communication, while glazier Brad does the majority of on-site installations and repairs. Brad is mentioned by name in several reviews specifically for punctuality, speed, and professionalism. A second glazier named Jesse is mentioned in at least one review, suggesting Simon dispatches from a small team depending on job load and location.
How do I get a quote, and how quickly do they respond?+
The fastest path is a phone call to Simon followed by sending photos by text — multiple reviewers describe receiving a quote by text within minutes of sending photos. Simon is specifically praised for returning calls immediately, including on Saturdays. Several customers note the final price came in lower than the phone estimate, rather than higher.
What types of glass jobs do they handle?+
Reviews mention casement windows, sliding glass doors, French doors, glass table tops, shower screens (including certification), and heritage Queenslander windows requiring careful putty work. They've also handled jobs that other glaziers declined — one reviewer noted a competitor arrived without a ladder and refused the job, while Simon confirmed it was no problem and completed it. If they can't take your job, they're known to refer you to another trusted local glazier rather than just turning you away.
Are their prices competitive compared to other glaziers in the area?+
Pricing is one of the most consistent themes across the reviews we analysed. Several customers directly compare quotes — one paid $350 after being quoted $880 elsewhere, and another noted the price was roughly 10% of what a competitor had estimated for unnecessary work. The business is GST registered, so invoices will include tax if you need that for record-keeping. It's worth getting Simon's quote by photo before committing to anyone else.