Platinum Glass and Security
Robbie's team regularly completes emergency glass repairs within hours — including Sundays and custom-cut non-standard panes.
Named staff give you something concrete to anchor expectations on: Robbie for quoting and follow-up, Darren for fast on-site glass work, Ryan for non-standard cuts, and Lyn and Desiree in the office for the paperwork side. The business is GST-registered and has been active around five years, which puts it past the early-churn phase common in trade businesses. From 122 Google reviews in total, the vast majority describe straightforward, no-fuss experiences — the kind where the job gets done the same day and the area is left clean. If you're booking planned work rather than an emergency, one reviewer noted that communication around scheduling could be tighter (arrival notice was short), so it's worth confirming a time window upfront.
Their work
What it's like working with them
Based on a sample of Google reviews (122 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 350 glass & glaziers in Toowoomba
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Platinum Glass and Security
Robbie, who appears to run day-to-day operations and handles many quotes personally, is the name customers mention most — praised for responding within minutes, arriving same-day, and staying late on Fridays to accommodate out-of-town clients. The technical side is shared across a named team: Darren handles urgent on-site glass replacements (multiple reviews note him completing jobs in under an hour), Ryan is called out for precision cuts on non-standard frame sizes, and Greg, Chris, and Rodney are praised for security screen and door installations. The business spans a wider range than the category name suggests — beyond standard glass repairs, they fit Prowler Proof security screens with colour-matched trims, cut custom mirror sizes for commercial spaces like physio studios, install pet doors into sliding panels, and supply replacement glass for commercial display fridges. Emergency response is where they genuinely stand apart: reviewers repeatedly describe same-day fixes for smashed doors and windows, weekend and Sunday call-outs, and turnaround times measured in hours from first call to completed job — including sourcing matching tint urgently and driving back to the workshop mid-job to cut a non-standard pane. They serve both homeowners and property managers (at least one review mentions using them across a rent roll), and the office team — Desiree and Lyn are named specifically — is noted for making the admin side smooth. This is a business well-suited to people who need something fixed fast, or who want a single supplier for both glass and security screen work rather than dealing with two separate trades.
Best for: urgent same-day or weekend glass emergencies, security screen and door upgrades with colour-matched fitting, custom or non-standard glass cuts, and landlords or property managers needing a reliable single supplier for ongoing glass repairs.
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Claim This Profile — Free →Common questions about Platinum Glass and Security
Does Platinum Glass and Security do emergency and weekend call-outs?+
Yes — and this is what the business is most consistently praised for. Multiple reviewers describe Robbie or a technician arriving within 15–30 minutes of calling, including on Saturdays, Sundays, and late Friday afternoons. One customer had a shattered sliding door fixed within 2.5 hours on a Saturday morning, including the technician driving back to the workshop to cut a non-standard pane. If you have an urgent job, calling directly rather than using the website contact form appears to get the fastest response.
What types of glass and security work do they handle?+
The scope is broader than a typical glazier. Reviewers mention window glass replacements, sliding door repairs, shower screen installations, large custom mirrors for commercial spaces, pet door fitting into sliding panels, and replacement glass for commercial display fridges. On the security side, they supply and install Prowler Proof security screen doors and window screens, and they colour-match trims to existing paintwork. They work on both residential and commercial properties.
How does the quoting process work, and how quickly can I expect a response?+
Robbie typically handles quotes personally and responds very quickly — several reviewers mention receiving a call back within 10 minutes of submitting an online enquiry, and one notes he arrived to measure up within 45 minutes of an initial call. For straightforward jobs like broken windows, quotes are sometimes provided from photos before anyone attends on-site. For security screens, Robbie visits with samples and a colour chart to help you choose before committing.
Who will actually do the work, and are they experienced?+
Reviews name several specific technicians: Darren is mentioned most often for on-site glass replacements and is praised for speed and clean work; Ryan is noted for handling non-standard or custom glass cuts; Greg, Chris, and Rodney are mentioned for security screen and door installation. The office side is handled by Desiree and Lyn, both named positively for making the admin process easy. Robbie, the owner, also does hands-on work including after-hours and weekend jobs.
What do customers say about their pricing?+
Pricing is described positively across multiple reviews, with several customers specifically noting it was reasonable or affordable. One reviewer compared their cost favourably to O'Brien Glass, describing it as roughly half the price. Another said the service was so good they would have paid double. The business doesn't appear to publish fixed pricing publicly, so you'll need a quote — but the pattern in reviews suggests pricing is competitive for the Toowoomba area.