Downs Sand Gravel & Landscape Supplies
Jacob referred a customer to a competitor when it better suited their job — that kind of honesty is rare in any trade.
The bulk of the sample praises both depots for product knowledge, helpful advice, and pricing that doesn't require negotiating. That said, a small but recurring thread — roughly 4 reviews — notes inconsistent counter service, including unhelpful or unfriendly staff interactions on specific visits, and at least two customers flagged a gap between displayed prices and what was charged at the register. If you're ordering delivery, ask for Russell by name and confirm your price in writing before the truck leaves.
Their work
What it's like working with them
Based on a sample of Google reviews (72 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 254 landscapings in Toowoomba
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Downs Sand Gravel & Landscape Supplies
Operating two depots — one in Drayton on Ball Street and another on Greenwattle Street — Downs Sand Gravel & Landscape Supplies stocks a wide range of bulk landscape materials including sand, gravel, mulch, soil, cement, sandstone off-cuts, and garden fill, making it a one-stop source for both DIY homeowners and trade customers. Jacob stands out in the reviews for an unusually candid approach: when a customer's job was too large for what the yard could best deliver, he referred them elsewhere rather than taking the money — a notable contrast to standard trade behaviour. Russell, who handles deliveries, earns specific praise for proactive communication, early-morning run times, and creative problem-solving on-site, including placing cement in a sheltered spot when the customer couldn't be present. Customers frequently mention staff across both depots as knowledgeable and forthcoming with advice, making it a practical stop for homeowners who need guidance on what product to use, not just where to buy it. After 26 years of operation the business suits projects of varying scale — from picking up a half-metre of garden soil to ordering bulk landscape fill requiring flexible order changes — and delivery is available for those who need materials dropped on-site.
Best for: bulk landscape material pick-up or delivery for residential projects, homeowners who want product advice before committing to a purchase, and customers needing flexible order changes on larger landscaping jobs.
Location
Often needed together
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Claim This Profile — Free →Common questions about Downs Sand Gravel & Landscape Supplies
Does Downs Sand Gravel & Landscape Supplies offer delivery?+
Yes, delivery is available and is a clear strength based on customer reviews. Russell is specifically named by multiple customers for proactive communication — calling ahead, arriving early, and solving on-site problems like finding a sheltered spot for materials when the homeowner isn't present. If delivery is important to your project, it's worth asking for Russell and confirming your delivery window and price at the time of order.
What products can I buy from Downs Sand Gravel?+
The yard stocks a broad range of bulk landscape materials including sand, gravel, garden soil, landscape fill, mulch, cement, underturf material, and sandstone off-cuts. Customers mention using the yard for everything from small DIY garden projects (a half-metre of soil) to larger landscaping jobs requiring multiple material changes. Both the Drayton and Greenwattle Street depots carry stock, so if one location is out of something, the other may have it.
How do their prices compare to other suppliers?+
Most customers describe the pricing as competitive — phrases like 'sharp price' and 'great prices' appear frequently across the 42 reviews we analysed. However, two customers noted a gap between prices shown on in-yard signage and what was charged at the counter, with staff explaining signs hadn't been updated. It's worth confirming the current price verbally or in writing before loading up, especially if you've come in based on a price you spotted on a sign.
Can I get advice on what material to use for my project?+
Staff across both depots are consistently praised for being knowledgeable and willing to spend time helping customers choose the right product — several reviewers mention going in just to get a price quote and leaving with detailed guidance on materials. Jacob in particular is called out for honest advice, including one instance where he referred a customer to a different supplier because their large job was better suited elsewhere. If you're unsure what product suits your job, visiting in person during quieter hours gives you the best chance of a detailed conversation.
Is Downs Sand Gravel suitable for trade customers or just homeowners?+
The business is GST registered and structured as a trust entity, which makes it suitable for trade invoicing. The product range — bulk fill, aggregate, sand, cement, and landscape materials — supports both small residential jobs and larger-scale trade orders. Reviews mention both DIY homeowners picking up a few hundred litres and customers placing flexible bulk orders, so the yard appears set up to handle either. Confirm trade account options directly with the team.