Pool and Spa Centre
Staff routinely help customers troubleshoot pools and spas they didn't originally sell — a rare find in a specialist retail store.
Engage them for an on-site spa repair or a pool construction project and the picture is less consistent — a cluster of reviews describe slow technician response, patchy communication between trades, and in one case a rude dismissal when travel distance became an issue. The trajectory in more recent reviews skews lower than earlier ones, which is worth keeping in mind if you're considering a major project. For straightforward maintenance supplies, water analysis, and equipment advice, they're a dependable local option; if you're pricing a full pool build or booking a spa service call, ask upfront about technician availability in your area and get milestones in writing.
Their work
What it's like working with them
Based on a sample of Google reviews (43 total)
“free water testing then help you grab all the gear you need”
What they help with
Based on what their customers hired them for
How they stack up
Context from 232 pool maintenances in Toowoomba
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Pool and Spa Centre
Darren and Jim are the names that surface in reviews here — Darren is credited for managing a tricky spa installation, while Jim and his team are singled out for pool builds completed through the Leisure Pools brand they operate under. The shop floor is the clear strength: staff do free water testing on the spot and send customers away with exactly what they need, whether it's a 15-litre drum of sodium hypochlorite at competitive trade pricing or a full chemical rebalance kit. They carry broad stock of pool and spa maintenance products that reviewers say outpaces other Toowoomba retailers, and they'll help troubleshoot equipment they didn't originally sell — a genuinely useful trait for second-hand pool and spa owners. The retail and in-store advisory side consistently earns praise across two decades of trading, making them a reliable source for ongoing chemical supplies, water analysis, and product advice. Where experiences become less predictable is on the construction and out-of-store service side — new pool builds and spa repairs involving on-site technicians draw more mixed feedback, with a few customers describing communication gaps and patchy follow-through once the job leaves the showroom.
Best for: regular pool and spa chemical top-ups, free in-store water testing and balancing advice, and sourcing pool maintenance products when other Toowoomba retailers are out of stock.
Location
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Claim This Profile — Free →Common questions about Pool and Spa Centre
Does Pool and Spa Centre do free water testing?+
Yes — multiple reviewers confirm that free in-store water testing is available, and staff use the results to recommend exactly what chemicals or products you need. This service is consistently praised as practical and efficient. You bring in a water sample, they test it on the spot, and you leave with a clear plan rather than guesswork. It's one of the most frequently mentioned reasons customers return regularly.
What do customers say about pricing at Pool and Spa Centre?+
Pricing feedback is broadly positive, particularly for bulk chemicals like sodium hypochlorite, which a trade customer described as reasonably priced with no pressure tactics. A handful of reviewers note they're competitive compared to other Toowoomba retailers for in-demand pool supplies. One reviewer did describe pricing as a bit high, so it's worth comparing for larger purchases. For ongoing chemical top-ups, the consensus leans towards fair value.
Can they help with a spa or pool they didn't originally sell?+
According to reviewers, yes — staff are described as helpful with maintenance and servicing advice even for products they didn't supply originally. One customer specifically praised the team for being 'extremely helpful' with a product outside their stock range. That said, this applies mainly to in-store advice and product recommendations; experiences with on-site repairs for third-party equipment have been more variable based on the reviews available. Confirm the scope of what they'll service before booking a call-out.
Is Pool and Spa Centre the right choice for a new pool build?+
They operate as a Leisure Pools builder, and some customers have had positive experiences — Jim and his team are praised by name in one review for a pool build. However, other reviewers report significant issues with construction timelines (one job stretching to over 10 months) and communication breakdowns between trades. If you're considering a build, it's worth asking detailed questions about projected timelines, trade coordination, and what's included in the quoted price before signing anything.
Does Pool and Spa Centre service customers outside South Toowoomba?+
Reviews suggest there may be limits on how far they'll travel for on-site work. One reviewer specifically described being told — after months of back and forth — that the team wouldn't travel 40 minutes to their location. This appears to relate to spa repair callouts rather than in-store services. If you're outside the immediate Toowoomba area, it's worth confirming your address is within their service zone before paying any deposit for a callout.