Highfields cleaning service
The team has been documented returning to a job site to back a customer during a rental agency dispute — rare post-job accountability for a cleaning service.
Herbert is the primary contact and runs the client relationship side; Adrian and Guy handle on-the-ground work and draw direct praise for being thorough and easy to deal with. The review picture isn't completely uniform — 2 of the 15 reviews are one-star with no detail, which is worth noting against the otherwise strong run of five-star feedback; before booking, it's worth asking them directly about their re-clean policy if results fall short, since that protection matters most for bond situations where your money is on the line.
Their work
What it's like working with them
Based on a sample of Google reviews (16 total)
“Adrian cleaned our house today better than any other cleaner I have had”
“Very reasonably priced and would highly recommend”
What they help with
Based on what their customers hired them for
How they stack up
Context from 217 pressure washings in Toowoomba
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Highfields cleaning service
Herbert leads this sole-trader cleaning operation out of Prince Henry Heights, with Adrian and Guy also named across multiple jobs — Herbert handling client liaison and team coordination, Adrian praised specifically for thorough house cleans, and Guy noted for diligent move-out work. The business leans heavily into bond and exit cleans, carpet cleaning, and estate cleans, making them a natural fit for renters vacating properties or families managing deceased estates rather than routine domestic upkeep. What stands out from the reviews is their willingness to go back to site when disputes arise — one customer specifically noted the team returned to support them when a rental agency pushed back on the clean, which is not something every cleaning service offers post-job. Carpet restoration appears to be a genuine strength, with multiple customers describing results they described as looking like new after years of use. At roughly three years in operation and GST-registered, they're a small but structured business rather than a weekend side-hustle, which matters when you need invoice paperwork for a bond claim. Their pricing draws repeated positive mentions, putting them in the affordable range without customers feeling the quality suffered.
Best for: bond and exit cleans where results need to satisfy a rental agency, carpet restoration in heavily used properties, and estate cleans requiring a professional and sensitive approach.
Location
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Claim This Profile — Free →Common questions about Highfields cleaning service
Does Highfields Cleaning Service guarantee their bond cleans?+
Reviews mention the team returning to assist a customer when a rental agency disputed the clean, which suggests they stand behind their work to some degree. However, a formal written guarantee isn't confirmed in the available data, so ask Herbert directly about their re-clean policy before booking — particularly if your bond amount is significant. For bond cleans, having that policy in writing before you pay is worth the extra five minutes.
Who will actually show up to do the job?+
Across the reviews, three people appear by name: Herbert, who leads the business and handles client communication; Adrian, who is specifically praised for thorough and fast house cleaning; and Guy, who is noted for diligent move-out work. As a sole-trader operation, the team is small, which means you're likely to get one of these known individuals rather than an unfamiliar subcontractor. It's worth confirming who will attend your job when you book.
What areas around Toowoomba does Highfields Cleaning Service cover?+
The business is based in Prince Henry Heights, QLD, which sits in the Toowoomba region. Reviews don't specify exact travel radius, so if you're outside the immediate Highfields or Toowoomba area, confirm coverage with Herbert directly before committing. Given the team size, travel distance may affect availability and potentially pricing.
Are they affordable compared to other cleaning services?+
Pricing gets positive mentions in multiple reviews, with customers describing them as 'very reasonably priced' and 'affordable' in the same breath as praising the quality of the work. No specific dollar figures appear in the reviews, so you'll need a quote for your particular job. The combination of affordability mentions and strong bond-clean results suggests good value for exit and move-out situations specifically.
Can Highfields Cleaning Service handle large or difficult cleaning jobs like estate cleans?+
Yes — estate cleaning is explicitly mentioned in one review, where the team cleaned a deceased grandfather's house including carpets and was described as extremely professional. They also appear across reviews handling multi-room bond cleans and properties that had been occupied for extended periods with heavily soiled carpets. If you have a large or sensitive property situation, their experience with estate and move-out contexts makes them a relevant option to consider.