Secure Solutions
Bill, Peter, and named techs handle the full job — including the follow-up calls months later.
That kind of ongoing accessibility is genuinely uncommon in the security trade and is the single strongest reason to consider them. Named staff — particularly Bill for on-site fine-tuning and Peter for quoting — are called out by name in multiple independent reviews, which gives more confidence than praise directed at an anonymous 'team.' Recent reviews in the sample have averaged higher than earlier ones, which is a modest but positive signal. Peter and the office staff are specifically noted for transparent, all-in quotes, so ask for a written breakdown before signing off on any larger job.
Their work
What it's like working with them
Based on a sample of Google reviews (47 total)
“quote I received from Peter was very competitive and included all costs”
What they help with
Based on what their customers hired them for
How they stack up
Context from 319 security & cctvs in Toowoomba
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Secure Solutions
Peter, Bill, and a wider team of named technicians — including Ray, Drew, Andrew, and Cherie — each bring distinct strengths to Secure Solutions' jobs. Peter handles quotes and complex negotiations, and reviewers single him out for patience when systems are inherited or troublesome; Bill is the name that appears most often for on-site work, praised repeatedly for adjusting systems after install and going above and beyond on follow-up calls; Ray is noted for meticulous gate camera and access-control installs with thorough handover explanations; Drew earns consistent praise for punctuality and tackling jobs of any size. The business covers both residential and light commercial security — alarm systems, CCTV and camera upgrades (including HIKVision), gate cameras and controls, back-to-base monitoring, and remote access via smartphone — which places them a step beyond basic installers who don't handle the integration side. A recurring thread across roughly sixteen years of operation is post-install support: customers return after modem upgrades, software changes, or system quirks and find the team walks them through reconnection patiently rather than billing for a fresh callout. That support culture makes them particularly well-suited to homeowners who are less confident with technology, or those taking over an existing security system they didn't choose. Recent reviews have trended noticeably higher than earlier ones, suggesting the team's responsiveness and communication have sharpened as the business has matured.
Best for: homeowners taking over an inherited or unfamiliar security system, residential CCTV and alarm upgrades requiring smartphone integration, and ongoing tech support after a system change or modem upgrade.
Location
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Claim This Profile — Free →Common questions about Secure Solutions
What areas does Secure Solutions service?+
The business is based in Rockville, QLD, and reviews reference customers in the broader Toowoomba area — one review explicitly names Toowoomba as their main market. Reviews don't specify exact outer boundaries, so if you're outside the immediate Toowoomba region it's worth confirming coverage directly with Peter or Cherie in the office before requesting a quote.
Does Secure Solutions handle inherited or pre-existing security systems?+
Yes — and this appears to be one of their genuine strengths. Multiple reviews mention customers who purchased a home and took over an existing system, with the team patiently working through faults and reconfigurations rather than pushing an immediate replacement. One reviewer described a prolonged process with an old, buggy inherited system and noted Peter's persistence in reaching a resolution. If you've moved into a home with an unknown system, this is worth mentioning upfront when you call.
What do customers say about Secure Solutions' pricing?+
Most reviewers describe pricing as fair and competitive, and Peter's quotes are specifically praised for being all-inclusive with no items added on later. One isolated review raised a concern about price discrepancy on a larger installation, so for jobs above a few thousand dollars it's sensible to get a fully itemised written quote and, if you're unsure, compare it against one other supplier before committing.
Does the team help with ongoing tech support after installation?+
Post-install support is one of the most frequently mentioned positives across the 42 reviews analysed. Customers return after modem upgrades, app issues, or remote access problems and report being walked through fixes without friction. Bill is named most often for on-site follow-up adjustments, and the office team — including Cherie — handles phone-based troubleshooting. This ongoing accessibility appears to be a deliberate part of how they operate, not just occasional goodwill.
Can Secure Solutions supply and install brand-name equipment, or do they use generic products?+
Reviews reference HIKVision CCTV and alarm systems by name, and one customer specifically praised the image quality in low-light conditions after Peter supplied and installed a HIKVision setup. Other reviewers mention upgraded internal and external video and motion systems described as 'quality products.' The business doesn't appear to be a budget reseller — reviews consistently frame the equipment as worth the outlay, though confirming the specific brands for your job is always worth doing at the quote stage.