SOUTHERN STARS AIR CONDITIONING ELECTRICAL SOLAR & SMART HOME
Joshua, Adam, Sam, and Jack are each named by customers for distinctly different strengths across installs, servicing, and repairs.
The office staff are named in multiple reviews as a genuine point of difference: they chase parts, manage warranty claims with manufacturers directly, and proactively call customers rather than waiting to be followed up. One review raised a concern about a prolonged repair process lasting several months before a system was ultimately replaced, which is worth keeping in mind for complex repair scenarios — if you're engaging them for a repair rather than a new install, it's reasonable to ask upfront how they'll handle the situation if parts are unavailable or repairs don't resolve the fault.
Their work
What it's like working with them
Based on a sample of Google reviews (161 total)
“tested them all to make sure everything was working correctly and instructed us on how to use”
“Adam was very knowledgeable and helpful”
What they help with
Based on what their customers hired them for
How they stack up
Context from 319 security & cctvs in Toowoomba
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About SOUTHERN STARS AIR CONDITIONING ELECTRICAL SOLAR & SMART HOME
Southern Stars operates as a multi-trade electrical and climate specialist out of Harristown, covering air conditioning installation and servicing, security camera systems, smoke alarms, solar, and full electrical work for both residential builds and established homes — including century-old Queenslanders where cable concealment demands extra care. Named technicians across the reviews suggest a structured team rather than a solo operation: Adam leads multi-head split system installs and is praised for technical knowledge; Sam handles warranty repairs and fault diagnosis; Jack is called out for electrical upgrades and kitchen rewiring; Joshua is the go-to for annual air conditioning servicing, known for thoroughness and leaving no mess behind; Magnus and Darren are mentioned for new construction electrical and emergency underground line work respectively. The office team — Charlene, Natalie, and Jess among others — run a notably communicative back-end, with customers highlighting proactive updates during parts delays and warranty claims, including liaison directly with manufacturers like Fujitsu so homeowners don't have to. Their work spans ducted systems, split and multi-head splits, floor-mounted three-phase units in atypical layouts, and Bosch security system design and installation — not just off-the-shelf fits. Homeowners with complex or older properties benefit most here: the team consults through the quote phase, checks in repeatedly during installs, and tests every system before leaving.
Best for: complex ducted or multi-head split system installs in older or non-standard homes, combined air conditioning and security camera jobs handled in a single engagement, and homeowners who want a managed warranty or repair process without dealing with manufacturers directly.
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Claim This Profile — Free →Common questions about SOUTHERN STARS AIR CONDITIONING ELECTRICAL SOLAR & SMART HOME
Does Southern Stars handle security camera installation as a standalone job, or only alongside electrical work?+
Based on the reviews, Southern Stars installs security camera systems — including Bosch home security — as a standalone service, not just as an add-on to electrical jobs. One customer specifically called them for home security cameras on a 100-year-old Queenslander, where concealing wiring without damaging the heritage structure was a key concern. Another review mentions a Bosch security system install as a separate engagement after a previous air conditioning job. If you have a specific camera brand or system in mind, it's worth confirming compatibility during the quote stage.
What do customers say about Southern Stars' pricing?+
Pricing feedback across the 50 reviews we analysed is consistently described as competitive or reasonable, including for complex jobs like multi-head split systems, ducted installations, and multi-trade work combining air conditioning, smoke alarms, and cameras in a single visit. One customer noted their three-phase ducted system came in under budget thanks to a creative floor-mounted design. No reviews mention sticker shock or disputed quotes, though one customer flagged a frustrating experience with a third-party finance company Southern Stars referred them to — worth sorting your own finance upfront if that applies to you.
How does Southern Stars handle jobs in older or heritage-style homes?+
A few reviews specifically flag their care with non-standard homes. One Queenslander owner noted the team went above and beyond to ensure the 100-year-old structure wasn't compromised during a security camera install. Another involved a pavilion-style home where roof cavity ducting wasn't viable — the team designed a floor-mounted three-phase solution instead of forcing a standard approach. If your home has unusual ceiling, wall, or structural constraints, it's worth mentioning this during the quote so they can plan the right install method from the start.
What should I expect if my air conditioner needs a repair rather than a new install?+
The majority of reviews cover new installations, where the experience is consistently smooth. For repairs, the picture is more mixed: Charlene and the office team are praised for proactively managing parts delays and keeping customers updated, and the team handled a Fujitsu warranty repair directly with the manufacturer so the homeowner didn't have to. However, one customer reported a repair process that stretched over six months due to repeated failed attempts and incorrect parts, ultimately requiring a full replacement at full cost. If you're calling for a repair, it's reasonable to ask upfront what the escalation process looks like if parts are unavailable or multiple repair attempts don't resolve the fault.
Does Southern Stars offer annual air conditioning servicing?+
Yes — multiple reviews mention ongoing servicing relationships, not just one-off installs. Joshua is specifically named in reviews for annual servicing visits and praised for thoroughness, friendliness, and cleaning up after himself. One customer mentions having their ducted system serviced annually and also having drainage piping replaced in the same visit. If you want to set up a recurring service schedule, the office team appear well-organised for that based on the communication feedback across reviews.