Proactive Service Solutions
Prompt response and professional conduct flagged by customers of this two-decade Harlaxton waterproofing partnership.
That said, both reviews point in the same direction: this is a business that shows up on time and handles the client relationship professionally, which are the two things that most often go wrong with trade contractors. Twenty-three years of continuous operation as a GST-registered partnership carries its own signal — businesses that cut corners or generate serious complaints rarely stay on their feet for two decades in a local market. Before booking, ask them directly what types of waterproofing they handle most often (membranes, drainage, wet areas, below-slab), since the reviews don't give enough detail to confirm their specific niche.
Their work
What it's like working with them
Based on a sample of Google reviews (3 total)
“Very Prompt”
“Great business acumen”
What they help with
Based on what their customers hired them for
How they stack up
Context from 276 waterproofings in Toowoomba
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Proactive Service Solutions
Running as a partnership for roughly 23 years, Proactive Service Solutions brings a level of longevity to Harlaxton's waterproofing market that's uncommon in a trade where many operators are sole-trader startups. The business name and category suggest a focus on preventing water ingress rather than just reacting to damage already done — a meaningful distinction when it comes to basements, retaining walls, wet area membranes, and below-grade structures. The partnership structure typically means more than one experienced hand on the tools, which can matter on jobs requiring both surface preparation and membrane application simultaneously. The two reviews on record are brief but pointed — one flags prompt response times, the other praises how the business conducts itself professionally — suggesting they're organised and treat clients like adults. GST registration confirms they're operating at a commercial scale and billing formally, which matters if you need proper invoices for insurance claims or builder documentation. If you're dealing with a moisture problem that needs diagnosing before it's treated, rather than just a quick patch-and-hope fix, this outfit's tenure in the trade is worth a conversation.
Best for: homeowners wanting a prompt response to waterproofing concerns, clients who need formal tax invoices for insurance or builder documentation, and property owners seeking a long-established local operator for preventative water ingress work.
Location
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Claim This Profile — Free →Common questions about Proactive Service Solutions
What types of waterproofing does Proactive Service Solutions handle?+
The reviews don't spell out specific services, so it's worth calling them directly to confirm their scope. Given their category and nearly 23 years in the trade, they're likely experienced across a range of applications including wet areas, external walls, and below-grade waterproofing. The 'proactive' framing in their name suggests they may lean toward prevention and diagnosis rather than emergency patch repairs. Ask them specifically whether they handle your type of substrate — concrete, timber frame, or masonry — before committing.
How quickly does Proactive Service Solutions respond to callouts?+
One customer specifically flagged that the business was 'very prompt,' which suggests response times are something they take seriously. Whether that extends to same-day emergency callouts or just means they turn up on the agreed date isn't clear from the available reviews. If your situation is urgent — active water ingress during wet weather, for example — it's worth asking upfront whether they can prioritise. Harlaxton's proximity to Toowoomba's service network generally helps with scheduling flexibility.
Is Proactive Service Solutions suitable for commercial or residential jobs?+
Their GST registration and partnership structure suggest they're set up to handle jobs beyond small residential repairs, including commercial or multi-unit work requiring formal invoicing. The review mentioning 'business acumen' hints they're comfortable dealing with builders, property managers, or commercial clients — not just homeowners. That said, the review sample is too small to confirm a residential-versus-commercial split with confidence. Ask them directly what proportion of their work is residential versus trade or commercial.
Does Proactive Service Solutions provide documentation for insurance or builder claims?+
Yes — as a GST-registered business, they're required to issue proper tax invoices, which most insurers and builders need for waterproofing remediation claims. If you need a written scope of works or a post-job compliance certificate, confirm this with them directly before starting, as documentation requirements vary by council and contract type. Being a registered partnership also means there's a formal business entity behind any warranty or guarantee they offer, rather than a cash-in-hand sole trader arrangement. It's still worth asking what warranty terms they put in writing.
How many people have reviewed Proactive Service Solutions online?+
There are currently 3 Google reviews on record, all awarding 5 stars — but that's a small pool accumulated over several months in 2018, so it doesn't give a full picture of 23 years of work. Both reviews we could read were positive, noting prompt service and professional conduct, but neither goes into technical detail about the work itself. If you want more references, it's reasonable to ask them for direct referrals from recent clients — a business this long-established should have no trouble providing them. Don't let the low review count alone put you off; many long-running trades firms simply don't actively chase Google reviews.