Chilly Air
Shaun personally handles urgent bookings that leave other Townsville AC companies weeks behind.
Named technicians Ashton, Nathan, Jake, and Declan carry the same reputation for punctuality and transparency into the field, and at least one customer has handed over all their personal and commercial aircon work to the team after testing them out. Worth noting: three reviews in the sample describe difficulty reaching the business — missed calls, unreturned messages, or a no-show — which is above isolated-incident level and worth keeping in mind. The practical move is to confirm a direct contact number before booking and get your appointment time confirmed in writing, so you're not left waiting.
Their work
What it's like working with them
Based on a sample of Google reviews (79 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 351 air conditionings in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Chilly Air
Chilly Air is run by Shaun, who handles quoting, customer communication, and many of the repair and service callouts himself — reviewers repeatedly single him out for being upfront about costs, explaining options without upselling, and turning around quotes fast even in the days before Christmas. The broader crew includes technicians Ashton, Nathan, Jake, Declan, Ethan, and others: Ashton is praised specifically for split-system deep cleans, Nathan for friendly installs and sharing practical maintenance tips, and the install crews generally for arriving on time and leaving job sites tidy. The business covers the full residential AC lifecycle — supply and installation of new split systems and multi-head units, fan motor and board replacements, rooftop and ducted work, and regular maintenance cleans across multiple units in one visit, which makes them a natural fit for landlords and homeowners running five or six systems. Commercially, at least one reviewer notes switching all their personal and business work to Chilly Air after their previous contractor left town, signalling the team handles light commercial accounts alongside domestic jobs. Their turnaround speed is a recurring theme: same-day or next-day bookings come up often, and multiple customers specifically credit Shaun with squeezing in urgent jobs when other companies took weeks to respond. For property managers needing quick tenant callouts or homeowners heading into a Townsville summer, that responsiveness is the clearest differentiator this crew offers.
Best for: urgent split system installations where other companies are slow to respond, routine maintenance cleans across multiple units in one visit, and landlords or property managers needing fast tenant callouts.
Location
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Claim This Profile — Free →Common questions about Chilly Air
What types of air conditioning work does Chilly Air handle?+
Chilly Air covers the full range of residential and light commercial AC work — new split system and multi-head unit installations, fan motor and control board replacements, rooftop system installs, and regular maintenance cleans. Reviewers mention jobs across single units up to six-system homes serviced in a single visit. At least one commercial client uses them for all business and personal AC needs after their previous contractor left Townsville.
How quickly can Chilly Air respond to an urgent job?+
Speed is one of their most frequently mentioned strengths. Multiple customers describe Shaun fitting them in same-day or within days of contact, including urgent installs just before Christmas and tenant callouts for property managers. That said, three reviewers in our sample reported difficulty getting through on the phone or not receiving a callback, so it's worth having a confirmed contact method before you need them urgently.
What do customers say about Chilly Air's pricing?+
Pricing feedback is broadly positive — several reviewers describe Chilly Air as more affordable than competitors they researched, and Shaun is specifically noted for giving honest advice and not trying to oversell work. One reviewer explicitly says the team focused on keeping costs down during a full commercial premises refit. It's best to get a written quote upfront, as with any tradie, but overcharging isn't a pattern in the reviews we saw.
Are there specific technicians known for particular jobs?+
Yes — reviews name several team members. Ashton is mentioned multiple times for split-system deep cleans and is praised for punctuality and thoroughness. Nathan draws consistent praise for installations and for sharing practical tips on unit care. Shaun, who leads the business, handles quoting and many service callouts personally and is credited with clear communication from quote through to completion.
Does Chilly Air service properties outside of Currajong?+
Reviews mention jobs in Belgian Gardens, Townsville apartments, and various residential and commercial premises across the broader Townsville area, so their reach extends across the city. Reviews don't specify exact service boundaries, so if you're further out — regional or rural — it's worth confirming coverage directly with Shaun before booking.