CLR Electrical & Refrigeration
Named admin staff chase your warranty claim — customers credit the office as much as the technicians.
The technicians themselves draw consistent praise for arriving prepared, explaining their findings clearly, and leaving the job site tidy. A small number of reviews — around four in this sample — mention scheduling hiccups including missed callbacks or late arrivals without notice, which is worth keeping in mind for time-sensitive jobs; it's worth confirming a firm arrival window when you book rather than relying on an estimated range. Recent reviews show more variation in experience than earlier ones, so asking for a specific technician or confirming your job details in writing before the visit is a reasonable step.
Their work
What they help with
Based on what their customers hired them for
How they stack up
Context from 351 air conditionings in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About CLR Electrical & Refrigeration
CLR Electrical & Refrigeration runs across both electrical and refrigeration/appliance work — a combination that makes them genuinely useful for homeowners dealing with split system air conditioning, fridge and washing machine warranty repairs, and whole-home electrical jobs all under one call. Camilo (also spelled Carmillo in some reviews) leads the business and is specifically praised for going the extra mile with customers during stressful jobs, including navigating insurance company paperwork and keeping costs fair. The admin team — Linda, Tash, and Michelle are all named individually by reviewers — appears to be a genuine operational strength: they coordinate same-day responses, chase warranty claims proactively, and keep customers informed between visits in a way that trades businesses rarely manage. On the tools, the technicians are noted for cleaning up after themselves, explaining what they found and what they did, and arriving with parts on board often enough to avoid second trips. They're authorised warranty service agents for brands including Samsung and Fujitsu, which gives them a specific lane servicing appliances that other electricians won't touch. Magnetic Island residents should note CLR has a parts-and-truck setup stationed on the island, with ferry costs shared across customers booked on the same day.
Best for: warranty appliance repairs on Samsung and Fujitsu products, split system air conditioning installation and servicing in Townsville and Magnetic Island, and urgent fault calls where responsive admin coordination matters as much as the technical work.
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Claim This Profile — Free →Common questions about CLR Electrical & Refrigeration
Does CLR Electrical & Refrigeration handle warranty repairs for major appliance brands?+
Yes — CLR is an authorised warranty service agent for at least Samsung and Fujitsu based on confirmed customer jobs in the reviews. Customers specifically mention them being contacted directly by brands to carry out warranty work on fridges, washing machines, and air conditioners. The admin team (particularly Tash and Michelle) is credited with proactively chasing warranty approvals and coordinating parts so repairs happen faster. If your appliance is still under warranty, it's worth calling them first before assuming you need to pay out of pocket.
What areas does CLR cover, and do they service Magnetic Island?+
CLR is based in Garbutt and services the broader Townsville region. Notably, they have a parts-and-truck setup stationed on Magnetic Island, which is unusual — most mainland tradies charge heavily for the ferry crossing or don't go at all. Reviews mention that CLR splits ferry costs across customers booked on the island on the same day, which keeps the job cost more reasonable. If you're on the island, it's worth calling to see if you can be scheduled alongside another island job.
How quickly can CLR respond to an air conditioning fault or appliance breakdown?+
Same-day responses are mentioned in multiple reviews, particularly for urgent situations — one reviewer with three young children and a broken washing machine noted that admin staff Tash personally prioritised the job. That said, a few reviews mention waiting a week or more during busier periods, so response times aren't guaranteed. For non-urgent work like a service or clean, expect to book ahead. If your situation is time-critical, be clear about that when you call — reviewers suggest the office responds better when urgency is flagged upfront.
What do customers say about how CLR technicians work on-site?+
Reviewers consistently mention technicians arriving on time, explaining what they found before leaving, and cleaning up after themselves. Several reviews specifically note that technicians gave a full walkthrough of new unit functions before departing, and one reviewer praised them for proactively flagging an overpayment before the customer noticed it. Technicians Connor, Charlie, and Camilo are named individually in positive reviews. The general picture is a team that communicates well on-site rather than rushing in and out.
Does CLR do solar installation as well as air conditioning and electrical work?+
Yes — at least one reviewer specifically thanks CLR for a solar installation, describing the work as professional, on time, and good value. This isn't widely mentioned across the review pool, so it appears to be part of their offering rather than a primary focus. Reviews don't detail the types or brands of solar systems they install, so if solar is your main job, it's worth asking specifically about their experience and equipment during the quote.