Electrical and Air Conditioning Services Pty Ltd
Paul Dean calls back on holidays and holds to his quotes — and his team arrives on time and leaves no mess.
From the 50 reviews we analysed, Paul Dean's personal involvement in quoting and client follow-up comes through clearly; he's credited with calling back on holidays and holding to the price he quoted, which matters for anyone planning a larger job like a multi-unit AC install or a switchboard upgrade. For homeowners with an urgent hot water failure or a broken AC in a Townsville summer, reviews describe same-day attendance and same-day installation in multiple separate instances — worth confirming availability when you call, but clearly part of how they operate rather than a one-off.
Their work
What it's like working with them
Based on a sample of Google reviews (190 total)
“The boys send a message prior letting you know they are on their way”
“Paul was there same day and he employs a apprentice”
What they help with
Based on what their customers hired them for
How they stack up
Context from 351 air conditionings in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Electrical and Air Conditioning Services Pty Ltd
Paul Dean leads a team handling a wide sweep of residential electrical and air conditioning work — split system installs, hot water system replacements, switchboard upgrades, smoke alarm installs, cooktop and oven connections, and AC servicing — making them a genuine one-stop shop for home services rather than a narrow specialist. Paul is singled out by name across multiple reviews for calling customers back even during holidays, providing upfront pricing, and staying on budget, which points to him being closely involved in quoting and client communication rather than just managing from a distance. On the tools, technicians Brad, Brodie, and Bailey each draw repeat praise: Brad for speed and leaving no mess, Brodie for diagnosing faults clearly and arriving ahead of schedule, and Bailey for being considerate in occupied homes (one reviewer specifically flagged he worked quietly around a newborn). The business runs a tight admin operation — customers get a message before technicians arrive, office staff proactively update clients when parts need ordering, and quotes come back quickly after initial contact. For hot water system emergencies specifically, reviews describe same-day response and installation within hours of a phone call, which sets them apart from competitors who were quoting month-long waits for air conditioning jobs. At roughly one year in operation, the volume and consistency of reviews suggest rapid early growth, making them a practical choice for Townsville-area homeowners who want a locally based team covering both electrical licensing and air conditioning work under one booking.
Best for: urgent hot water system replacements needing same-day turnaround, multi-unit split system installations in residential homes, and homeowners wanting a single team to handle both electrical and air conditioning work under one booking.
Location
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Claim This Profile — Free →Common questions about Electrical and Air Conditioning Services Pty Ltd
Does Electrical and Air Conditioning Services handle emergency hot water system failures?+
Yes — multiple reviews specifically describe same-day response to hot water faults, with one customer going from a phone call at 11:30am to a new Rheem heat pump being installed that afternoon. Another review mentions a same-day callout where the customer had hot water again that evening. If you have an urgent failure, it's worth calling directly rather than emailing to confirm same-day availability.
What areas around Townsville do they service?+
The business is based in Garbutt, which puts them centrally placed for most of Townsville and its suburbs. Reviews don't specify exact coverage boundaries, so if you're on the outer edges of the Townsville region, confirm your address with them when booking.
What do customers say about pricing and quotes?+
Pricing feedback is generally positive — owner Paul Dean is credited in reviews for providing upfront pricing and staying on budget, and one customer specifically mentioned getting a quote quickly at a price they could afford. Reviews don't flag hidden costs or invoice surprises. Multiple customers describe returning for further jobs, which usually indicates pricing landed as expected.
Do they install specific air conditioning brands?+
Daikin is explicitly mentioned in reviews, with customers noting the installation was thorough and the team helpful. The business also services and repairs existing units from other brands based on review descriptions. If you have a preference for a particular brand or need a unit supplied as part of the install, confirm availability and supply arrangements when you request a quote.
Can they handle jobs beyond air conditioning — like electrical work at the same visit?+
Yes — the business operates across both air conditioning and general electrical work, and several reviewers describe having multiple jobs done in one visit or across a few appointments: switchboard upgrades, smoke alarm installs, oven replacements, ceiling fans, and hot water systems all appear in the review record. This makes them practical for homeowners who want to bundle electrical and AC work rather than manage separate contractors.