NQ Aircon & Refrigeration Pty Ltd
Mark personally shows up for multi-property installs — including a Christmas Eve rental job.
That's a meaningful signal for landlords and property managers, even if the sample is too small to draw broad conclusions for general homeowners. The lone negative review describes an installation issue and a subsequent system failure three weeks later — but with only one mention in the sample, this sits at the normal baseline of any trade service rather than a pattern worth flagging. Given the small review pool, it's worth asking Mark directly about his warranty terms and what the process looks like if a system underperforms after installation.
Their work
What it's like working with them
Based on a sample of Google reviews (6 total)
“Mark & his team have installed and serviced many airconditioners”
What they help with
Based on what their customers hired them for
How they stack up
Context from 351 air conditionings in Townsville
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About NQ Aircon & Refrigeration Pty Ltd
Mark leads NQ Aircon & Refrigeration, and his name appears across multiple reviews specifically for overseeing installs and service calls personally — this isn't a business where the owner quotes the job and sends a crew you've never met. The team has demonstrable experience managing multi-unit work, having installed and serviced systems across investment properties and apartment complexes, which suggests they're comfortable handling volume installs where scheduling and consistency matter. What stands out from the review sample is their willingness to consult before committing to a layout — one customer specifically praised them for listening and working through options before installing five split systems, which is uncommon in a trade that often defaults to the quickest configuration. They've also shown flexibility on timing, completing a rental property install on Christmas Eve, which is worth noting for property managers juggling tenant turnarounds. As a GST-registered company operating for roughly a decade in the Garbutt area, they bring a level of structural accountability that sole traders may not — useful when you're coordinating installs across multiple properties and need consistent invoicing.
Best for: multi-unit split system installs across investment properties, property managers needing flexible scheduling, and residential installations where you want the owner involved directly.
Location
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Claim This Profile — Free →Common questions about NQ Aircon & Refrigeration Pty Ltd
Is NQ Aircon & Refrigeration suited to managing installs across multiple properties?+
Yes — reviewers specifically mention Mark's team handling systems across investment properties and residential complexes, with one property manager noting repeat installs and servicing across multiple sites. This track record with volume work suggests they're organised enough to coordinate multi-property jobs. If you're a landlord or property manager, it's worth asking about their scheduling process for back-to-back installs. Their company structure and GST registration also means cleaner invoicing for property accounting.
Does Mark's team consult on placement and system choice before starting?+
At least one reviewer specifically highlighted this, praising the team's willingness to listen and work through options before installing five split systems rather than just defaulting to a standard layout. That said, with only a small review sample to draw from, it's hard to say how consistently this happens on smaller single-unit jobs. It's worth raising your specific layout preferences upfront when you call. If you have an unusual room configuration or want to understand your options, flag that at the quote stage.
Will NQ Aircon & Refrigeration take on urgent or out-of-hours jobs?+
One reviewer noted they completed a rental property installation on Christmas Eve, which suggests some willingness to work around urgent timelines. Whether this extends to true emergency callouts or is more about flexible scheduling is unclear from the reviews available. Availability will depend on current workload, so if you have a time-sensitive job it's best to call directly and explain the situation upfront. Property managers dealing with tenant heat complaints in peak summer may find this flexibility particularly relevant.
What areas does NQ Aircon & Refrigeration service?+
The business is based in Garbutt, which sits within the Townsville region of North Queensland. Reviews don't specify exact coverage boundaries, but the Townsville metro and surrounding suburbs are the likely service area given the location. If you're outside central Townsville — for example in outer suburbs or regional towns — it's worth confirming travel coverage and whether a call-out fee applies before booking.
What should I ask NQ Aircon & Refrigeration before booking an installation?+
Given the small number of public reviews, it's worth asking a few specific questions: what their warranty covers if the unit stops working within the first month, how they handle a callback if installation alignment is off, and whether they can provide references from property managers or repeat clients. The reviews available are largely positive about Mark's team, but a limited review count means you're doing more of your own due diligence than you would with a more extensively reviewed business. Getting answers to these questions in writing before work begins is sensible.