Polar Industries
Four Daikin units installed and tested in a single day — with no invoice surprises at the end.
From the 50 reviews we analysed, no single technician or crew gets flagged for shortcuts, and several customers specifically mention returning after a first job went well. The accountability moment worth noting: one reviewer described being advised their unit was beyond repair, fixed it themselves, and found Polar's office immediately cancelled the bill and offered a free inspection unprompted — a response that says more about how the business handles mistakes than most five-star reviews do. When calling, it's worth confirming travel availability if you're outside central Townsville, though reviewers in coastal and rural areas report being serviced without issue.
Their work
What it's like working with them
Based on a sample of Google reviews (807 total)
“Justin talked through any concerns that I had”
“left everything neat and clean”
“We've used Polar Industries for all of our electrical needs for both our personal home and investment property”
What they help with
Based on what their customers hired them for
How they stack up
Context from 351 air conditionings in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Polar Industries
Polar Industries operates across Townsville and surrounds as a full-service air conditioning and electrical contractor, handling everything from single split system installs to whole-home builds and multi-unit switchboard upgrades. Andrew leads the quoting side and is praised for thorough walkthroughs and competitive pricing, while Dean runs the Townsville crew and gets specific callouts for guiding clients through new builds. On the tools, technicians like Justin, Jack, Emmett, Liam, and Brandon are named individually in reviews — Justin for talking clients through tricky install decisions, Emmett for complex rewiring and fault-finding on older homes, and Liam for going beyond the brief to label panels and test everything before leaving. The team handles residential work across the spectrum: new construction electrical plans, air conditioning cleaning and servicing, switchboard replacements, ceiling fans, exhaust fans, PowerPoint upgrades, sensor lighting, and hot water — making them a genuine one-stop shop rather than a pure AC specialist. Clients on acreage and coastal properties (including Balgal Beach) report they travel out without issue, which is useful in a region where many trades decline rural jobs. What reviewers consistently notice beyond the technical work is that crews clean up after themselves, don't leave messes, and don't manufacture unnecessary repair recommendations — one customer wrote that a previous fault diagnosis was overturned when they fixed it themselves, and Polar's office immediately cancelled the bill and offered a free follow-up.
Best for: multi-unit split system installs across a full home, new home build electrical from plan to completion, combined AC and electrical upgrades in older houses, and homeowners managing investment properties who need a single reliable contractor.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Polar Industries
What areas does Polar Industries service?+
Polar Industries is based in Garbutt and primarily serves the Townsville region. Reviewers mention jobs completed in Mundingburra, Balgal Beach, and other locations outside the CBD, with customers noting they travelled without issue. If you're in a rural or coastal area, it's worth calling ahead to confirm availability, but the pattern from reviews suggests they don't routinely decline outer-region jobs.
Can Polar Industries handle both air conditioning and general electrical work in one visit?+
Yes — and this is one of the more practical things about using them. Reviewers describe single jobs that combined AC installs, switchboard upgrades, lighting, PowerPoint replacements, and exhaust fans all in one project. One customer had five Daikin split systems, a main switchboard relocation, and circuit upgrades done as a single coordinated job. This avoids the common problem of coordinating separate trades for electrical and AC work.
What do customers say about Polar Industries' pricing?+
Pricing comes up positively and consistently across the 50 reviews we analysed — words like 'competitive,' 'reasonable,' and 'fair' appear repeatedly. Several reviewers specifically mention no hidden costs or quote variations on the final bill, and one customer from a mining electrical compliance background described the pricing as appropriate for both domestic and commercial work. The online quoting tool is noted as straightforward for standard installs.
How long does a typical air conditioning installation take with Polar Industries?+
For smaller jobs, reviews describe same-day completion with crews arriving on time and finishing before the homeowner returned home. For larger projects — multiple units, switchboard work, or new builds — crews coordinate across trades over scheduled visits. One reviewer had four Daikin split systems installed and tested in a single day. The scheduling process appears well-organised, with office staff providing clear timelines upfront.
Does Polar Industries service existing air conditioning units, or only do new installs?+
They do both. Reviewers describe servicing visits for existing units alongside new installations, with technicians cleaning internal components, checking for refrigerant issues, and diagnosing faults. One customer had previously been told their unit was unfixable by another company — Polar's technician identified the issue within minutes and provided a prompt quote. AC cleaning is also offered as a standalone service, with reviewers noting crews left the area spotless afterward.