Staub Air
Ashley named personally for keeping promises on price and timing — across every review on record.
Ashley, who runs the operation, gets direct credit for punctuality and delivering on commitments, while Rhiannan in the office is specifically mentioned for keeping communication clear even when the homeowner can't be present. The 16-review base is a modest sample, but it covers 100% of the reviews on record and the sentiment is stable across the full four-year window, with no rating dip in recent months. For homeowners weighing up a sole trader against a larger company, the reviews suggest Staub Air is worth a call for both new installs and ongoing maintenance — and it's worth confirming availability and lead times directly, since sole trader scheduling can be tighter during peak summer periods.
Their work
What it's like working with them
Based on a sample of Google reviews (16 total)
“managing the process remotely from another state was seamless”
What they help with
Based on what their customers hired them for
How they stack up
Context from 351 air conditionings in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Staub Air
Ashley runs Staub Air as a sole operator backed by Rhiannan handling the office and coordination side — and the split between field and admin is one of the things customers notice most. Ashley is the face on-site: reviews consistently credit him for turning up when promised, doing what he says he'll do, and keeping prices realistic rather than inflated. Rhiannan gets specific praise for communication, particularly from one customer who managed an entire ducted air conditioner installation remotely from interstate — she coordinated with other trades on their behalf without being asked. The business covers the full range of residential air conditioning work: split system installs, ducted system installations, routine servicing and cleaning, re-gassing, and drainage fault repairs. A technician named Ringo is also mentioned on-site, suggesting the crew can handle multiple jobs simultaneously even within a sole trader structure. Pricing comes up repeatedly as a genuine differentiator — multiple customers use words like 'very cheap', 'well priced', and 'realistic prices', which is unusual enough that it's worth noting in a market where AC work often attracts premium callout fees. With around 13 years in operation and a consistent workflow across new installs and ongoing maintenance, Staub Air suits homeowners who want a no-fuss local operator rather than a large company with rotating technicians.
Best for: residential ducted and split system installs where clear communication matters, multi-unit servicing and cleaning in a single visit, and homeowners who need a reliable local operator at straightforward pricing.
Location
Often needed together
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Claim This Profile — Free →Common questions about Staub Air
What types of air conditioning work does Staub Air handle?+
Staub Air covers split system and ducted air conditioner installations, routine servicing and cleaning, refrigerant re-gassing, and drainage fault repairs. Reviews mention jobs ranging from cleaning and servicing four split systems in a single visit to full ducted system installs. They appear to focus on residential work rather than commercial projects. If you have a specific setup — older system, multi-unit home — it's worth describing it when you call to confirm they're the right fit.
What do customers say about Staub Air's pricing?+
Pricing is one of the most frequently raised positives in the reviews, with multiple customers independently describing the rates as 'very cheap', 'well priced', and offering 'realistic prices'. This suggests their rates sit noticeably below what customers have seen elsewhere in the Townsville area. As always, get a quote upfront so you can compare — but the pattern across reviews is consistent enough to suggest this isn't just one customer's experience.
Who will actually show up to do the work?+
Ashley is the owner and the primary technician customers mention on-site, with Ringo also named for hands-on work. Rhiannan handles office coordination, scheduling, and communication. One customer specifically praised Rhiannan for managing an entire ducted install remotely from interstate, including liaising with other trades. The crew appears small but consistent, which means you're likely to deal with the same people from quote through to completion.
Can Staub Air manage the job if I'm not able to be on-site?+
Based on the reviews, yes — one customer managed a full air conditioner installation from interstate without being present, and specifically credited Rhiannan and Ashley with making that seamless through clear communication. Rhiannan also coordinated with other tradespeople on the customer's behalf during that job. If you need remote coordination, it's worth flagging this upfront so they can set expectations around access and updates.
How quickly does Staub Air respond to enquiries and bookings?+
Multiple reviews mention prompt communication and responses, with customers using words like 'quick', 'efficient communication', and 'responded quickly'. Ashley is specifically noted for responding promptly and delivering on time. Keep in mind that as a sole trader operation, scheduling can tighten during peak summer demand in Townsville — contacting them early in the season is likely to give you more flexibility on timing.