Van Eerde Airconditioning & Refrigeration
Handled a three-unit flood-damage AC job promptly once roads reopened — useful depth for larger or urgent work.
That scheduling and communication pattern appearing in 2 of 4 sample reviews is worth noting: if you're booking them in, get the appointment time confirmed in a message so there's a record. The flood-damage job mentioned in one review does suggest they can handle multi-unit disconnect and replacement work under pressure, which is useful context for anyone with a larger or urgent job in the Townsville area.
Their work
What it's like working with them
Based on a sample of Google reviews (9 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 351 air conditionings in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Van Eerde Airconditioning & Refrigeration
With around two decades of operating in Townsville's climate — one of Australia's most demanding for air conditioning — Van Eerde Airconditioning & Refrigeration covers both cooling and refrigeration work, a dual focus that sets them apart from pure HVAC installers. The refrigeration side of the business suggests experience with commercial-grade equipment, not just split systems and ducted residential units. One job that stands out in the reviews involved a flood-damage scenario: disconnect and make-safe work plus quoting on three simultaneous AC replacements, handled promptly once roads reopened — the kind of multi-unit coordination that requires genuine trade depth. As a GST-registered company rather than a sole trader, they have the structure to take on larger or more complex jobs. The Aitkenvale base puts them well-positioned for both residential suburbs and the industrial pockets around Townsville's south. Reviews on communication are split — one customer praised prompt responsiveness during a difficult period, while scheduling and phone manner have drawn complaints from others, so it's worth confirming appointment details in writing before committing.
Best for: multi-unit AC replacement or disconnect jobs, flood or storm damage assessments involving air conditioning, and homeowners or businesses needing a combined air conditioning and refrigeration contractor in the Townsville area.
Location
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Claim This Profile — Free →Common questions about Van Eerde Airconditioning & Refrigeration
What types of jobs does Van Eerde Airconditioning & Refrigeration handle?+
The business covers both air conditioning and refrigeration, which is a broader scope than most residential-only HVAC operators. Reviews mention multi-unit AC replacement and disconnect/make-safe work, suggesting they can manage larger or more complex jobs rather than just single-unit installs. The refrigeration category points to commercial or trade-grade equipment experience as well. If you have a specific job type, it's worth calling to confirm they service it before booking.
How reliable are they with appointment times?+
This is the area with the most mixed feedback. Two of the four reviews we analysed raised concerns about missed appointments and not being contacted when running late or unable to attend. Two other customers praised their prompt response, particularly during the 2022 Townsville floods when access was difficult. Given the mixed picture, it's advisable to confirm your booking by text or email so you have a record, and to follow up if you haven't heard from them on the day.
Are they set up for urgent or emergency air conditioning work?+
One review specifically praised their response time during the Townsville flood emergency — they sent a tradesmanout as soon as roads cleared and handled multiple units at once. That suggests they can mobilise for urgent situations. However, with only 9 total reviews, there's not enough data to say how consistently fast they are for standard emergency callouts outside of a disaster context. Calling directly to ask about their availability for urgent jobs is the best approach.
Do they service both residential and commercial properties?+
The business operates under a general contractor structure and covers refrigeration in addition to air conditioning — a combination that typically serves both residential and light commercial clients. Reviews don't specify a strong lean toward one or the other. Given their ~22 years in the Townsville area, they've likely worked across both sectors, but confirming your property type and job scope directly with them before booking is sensible.
What areas around Townsville do they cover?+
Van Eerde Airconditioning & Refrigeration is based in Aitkenvale, which sits in Townsville's southern suburbs close to the CBD and industrial areas. Reviews don't specify exact service radius, but as a Townsville-based operator of over two decades they almost certainly cover the broader Townsville region. If you're in an outer suburb or rural area, it's worth asking whether they charge a travel fee before booking.