Ell'n-Loch Pty Ltd
Laurie serviced a 100-year-old Singer and sourced a rare Elna Lotus — this is a genuine sewing machine specialist, not a general appliance repairer.
That distinction matters if you have a machine with a real fault rather than a simple clean-and-oil job. Reviewers running small craft businesses and charity groups specifically mention that Laurie doesn't make them feel dismissed when they can't diagnose the problem themselves, and he explains what went wrong and why. The review sample is modest at 28 total, so there's limited data on edge cases like complex warranty disputes or high-end computerised machines — worth asking directly if your machine falls into that category. Ratings have held at a perfect score across the full 101-month window, which at least confirms no visible decline in service quality over time.
Their work
What it's like working with them
Based on a sample of Google reviews (28 total)
“100 year old Singer serviced here”
What they help with
Based on what their customers hired them for
How they stack up
Context from 256 appliance repairs in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Ell'n-Loch Pty Ltd
Laurie is the sole operator behind this long-running sewing machine specialist, and the reviews make clear that his expertise goes well beyond basic repairs — he services machines that are decades or even a century old, including vintage Singers, Baby Lock, Brother, and Elna models. What makes this business unusual is Laurie's willingness to walk customers through maintenance and correct usage after a service, something reviewers specifically call out rather than just picking up a machine and leaving. He also sources rare parts and hard-to-find machines, which has proven particularly valuable for customers running craft businesses or charity sewing groups like Days for Girls. With roughly 22 years of operating history, Laurie appears to serve a regional customer base that travels significant distances — one reviewer noted a five-hour round trip — which speaks to how few specialists of this kind exist in the area. Reviews suggest he's equally comfortable advising someone buying their first machine as he is diagnosing a fault on a pre-war antique, and he tends to communicate proactively about timelines and costs before proceeding with work.
Best for: servicing and repairing vintage or antique sewing machines, sourcing rare parts and second-hand machines, and ongoing support for small craft businesses or charity sewing groups in regional North Queensland.
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Claim This Profile — Free →Common questions about Ell'n-Loch Pty Ltd
What types of sewing machines does Ell'n-Loch repair?+
Reviews mention repairs and servicing across a wide range of brands including Singer (including a 100-year-old vintage model), Brother, Baby Lock, and Elna. Laurie appears comfortable with both modern machines and antiques that other repairers may decline. If you have a particularly unusual or old machine, it's worth calling ahead to describe the model — reviewers suggest he'll give an honest assessment rather than a blanket quote.
Does Laurie help with sourcing parts or machines that are hard to find?+
Yes — this is one of the things reviewers specifically call out. Multiple customers mention Laurie tracking down rare parts and locating second-hand machines in good condition. One reviewer had a Baby Lock being repaired interstate, and Laurie was able to identify the correct part number over the phone. If you're after something specific, it's worth contacting him directly with the model and part details.
What areas does Ell'n-Loch service, and do I need to drop off my machine?+
The business is based in Rosslea, QLD, and operates as a drop-off repair shop rather than offering mobile callouts. That said, reviewers come from considerable distances — one noted a five-hour round trip — suggesting the service is worth travelling for if you're in regional North Queensland. Laurie has been noted to time job completion to suit customers who are passing through, so it's worth mentioning if you're travelling when you book.
What do customers say about pricing at Ell'n-Loch?+
Reviews describe pricing as reasonable and fair, with one customer specifically noting a rare machine was found at a reasonable price. More importantly, reviewers highlight that Laurie calls with a quote and asks for approval before starting work — so you shouldn't be hit with an unexpected bill. For exact pricing on your specific machine, call with the brand and model ready.
Is Ell'n-Loch suitable for sewing groups or small craft businesses?+
Reviews suggest it's a genuinely good fit. The charity sewing group Days for Girls mentions Laurie by name and thanks him for servicing their machines without making volunteers feel out of their depth. A separate reviewer also mentions using Laurie for advice and assessments when buying machines for a craft business. If you have multiple machines or need ongoing support, this appears to be a service he's set up to handle.