Townsville Appliance Spares & Repairs
Within-the-hour callouts and a physical parts shop make this a practical first stop for Townsville appliance emergencies.
Technicians are frequently described as arriving prepared with the right part and explaining the fault clearly once the job is done. A handful of reviews — three in this sample — flag communication breakdowns on longer warranty or back-order jobs, where follow-up fell through without the customer chasing it; this is worth keeping in mind if your repair involves waiting on parts, and worth asking upfront how they'll keep you updated. The trajectory across recent reviews is more varied than the overall average suggests, so for time-sensitive or complex jobs, asking specifically about turnaround timelines before committing is a sensible precaution.
Their work
What it's like working with them
Based on a sample of Google reviews (63 total)
“told me who did and when they opened”
“Finding the part was a mission but David and the team were absolutely fantastic”
“Stock on hand for repairs and they were happy to provide advice”
What they help with
Based on what their customers hired them for
How they stack up
Context from 256 appliance repairs in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Townsville Appliance Spares & Repairs
Running for close to two decades out of Garbutt, this outfit does double duty as both a repair service and a physical spare parts shop — a combination that's genuinely rare in Townsville and lets walk-in customers source hard-to-find components on the spot, sometimes with staff researching alternatives when stock isn't available. David is the name that comes up in longer, more complex repair jobs — specifically praised for tracking down difficult parts and delivering well-priced outcomes on ovens and other appliances that other repairers might have written off. The team includes a front-counter presence (Paula is mentioned by name) known for warm, no-pressure phone and in-store advice, including pointing callers toward competitors when they genuinely can't help. On the repair side, technicians have turned up within the hour for washing machine leaks and completed same-day fixes across a range of brands — the business also handles warranty work directly with manufacturers like AEG, which means they're an authorised touchpoint for in-warranty claims, not just independent callouts. They're best suited to homeowners who need a fast residential fix on washing machines, ovens, or fridges, or who want to DIY with the right part in hand — less so for anyone who needs a highly structured diagnostic quote upfront before committing.
Best for: same-day washing machine and oven callouts in Townsville, sourcing hard-to-find appliance spare parts over the counter, and in-warranty repairs on household appliances.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Townsville Appliance Spares & Repairs
Does Townsville Appliance Spares & Repairs carry spare parts in store?+
Yes — the physical shop in Garbutt stocks a range of appliance spare parts, and multiple customers mention purchasing parts over the counter on the same visit. Staff are also known to research and direct customers to other suppliers if they don't carry a specific component, so it's worth calling ahead to check availability before making the trip. The in-store experience is frequently described as knowledgeable and helpful, particularly at the front counter.
How quickly can they attend for urgent appliance repairs?+
For washing machine leaks and similar urgent issues, multiple reviewers report technicians arriving within the hour of calling. Same-day repairs are also mentioned across several reviews, and at least one customer noted the team attended on a public holiday after hours. Response times appear to be a genuine strength for straightforward residential callouts, though complex jobs requiring parts on back-order can extend the timeline significantly.
Can they handle warranty repairs on my appliance?+
Yes — reviews confirm they carry out warranty work on behalf of manufacturers, including AEG. If your appliance is under warranty, it's worth contacting the manufacturer first to confirm this business is an authorised repairer for your brand and model. A small number of reviewers had warranty jobs drag on due to parts availability and communication gaps, so ask upfront how they'll update you if parts need to be ordered.
What appliances do they repair?+
Based on reviews, they regularly work on washing machines, ovens, stoves, fridges, and dishwashers. David and the team are specifically mentioned in the context of oven repairs involving difficult-to-source parts. The business name reflects both repair and parts supply, so they cover a broad range of common household appliances rather than specialising in a single brand or type.
What should I ask before booking a repair job that needs parts ordered?+
A few reviewers experienced delays and limited proactive updates when parts were on back-order, so it's worth asking directly: what's the expected wait time for the part, and how will they contact you with updates? Getting a rough labour and parts estimate before the technician attends is also sensible — one reviewer found the repair cost exceeded the price of a new appliance only after the quote process was complete. Asking these questions upfront is the best way to set clear expectations.