Townsville Carpet One Floor & Home
Customers specifically name Susan, Leanne, Aaron, and Tony for going beyond the basics — rare for a flooring store.
Two reviewers flagged a gap between phone and in-person service, with one explicitly recommending you visit the showroom rather than call; if you're comparing quotes or asking detailed questions, going in face-to-face appears to get meaningfully better results. The small total review count means there's limited data to draw firm conclusions from — worth keeping in mind if you're making a large flooring or window covering investment.
Their work
What it's like working with them
Based on a sample of Google reviews (21 total)
“came in SUBSTANTIALLY better priced than their competitors”
“worked quietly, very quick and were tidy while doing the job”
What they help with
Based on what their customers hired them for
How they stack up
Context from 328 curtains & blindss in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Townsville Carpet One Floor & Home
Townsville Carpet One Floor & Home covers more ground than the name suggests — beyond flooring, they offer window coverings including blinds, and at least one customer was genuinely surprised to discover this side of the business. Susan leads the in-store team and is specifically praised for her decorating knowledge, while Leanne is singled out for exceptional product knowledge and being a pleasure to work with. On the installation side, contractor Aaron is noted for going above and beyond on stair work, and Tony Livingstone (along with his son) earns a specific callout for seamless, join-free pattern matching on a complex Flotex install. They handle jobs on older Queenslander homes — with all the quirks that entails — and their pricing on window coverings was described by one customer as substantially better than competitors, with installation included in the quote. Wait times on special-order products can stretch to several months, so this is a better fit for planned renovations than urgent projects.
Best for: planned whole-home flooring projects requiring pattern-matched installs, homeowners wanting blinds and flooring quoted and installed by one business, and anyone who prefers to buy from a locally owned Townsville store with in-depth product advice.
Location
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Claim This Profile — Free →Common questions about Townsville Carpet One Floor & Home
Does Townsville Carpet One Floor & Home supply and install window coverings, not just flooring?+
Yes — and it's not widely known. At least one customer only discovered this by chance. They supply and install blinds and other window coverings, and one reviewer noted their pricing came in substantially below competitors with installation already included in the quote. If you're comparing window covering quotes in Townsville, it's worth contacting them directly.
Who are the key staff to ask for when visiting the showroom?+
Susan is praised specifically for decorating knowledge and helping customers put together a cohesive look across carpets and blinds. Leanne is called out for exceptional product knowledge and being easy to work with. On the installation side, Aaron has been highlighted for stair carpet work, and contractor Tony Livingstone (who works with his son) is noted for precise pattern matching on complex flooring jobs.
What do customers say about response times and wait times?+
For special-order products, wait times can be significant — one customer waited three months for a specific Flotex style that wasn't in stock. Reviews don't mention anything about emergency callouts or rapid-turnaround jobs, so if your project has a tight deadline, it's worth confirming lead times with them before committing.
Is it better to visit in person or call ahead?+
Based on the reviews available, visiting in-store appears to get meaningfully better results. Two customers noted that phone contact was disappointing, while in-person visits consistently drew praise for knowledgeable, attentive service. If you have detailed questions about products, pricing, or your specific project, the showroom in Garbutt is the better starting point.
Can they handle older or unusual homes like Queenslanders?+
At least one customer specifically mentioned their Queenslander's quirks presented installation challenges, and the team handled them well — the reviewer described the result as immaculate. Reviews don't give detail on the specific issues involved, so if your home has unusual architecture or heritage constraints, it's worth describing them upfront when you enquire.