Award Fencing
Local manufacturer behind the fencing — Sergio and crew praised for custom solutions others couldn't solve.
When installation happens — particularly with Sergio's crew or Ken and Steve on the tools — the physical results draw genuine praise, and Mark Spence has personally intervened to fix product errors at no cost, which is a meaningful signal about how ownership handles accountability. The quoting and communication pipeline is where the friction concentrates: a recurring pattern across at least eight to nine reviews describes site visits followed by weeks of silence, unreturned calls, and assurances that never land. It's worth noting that recent reviews (roughly 2022 onward) show more volatility — some 5-star, some 1-star — compared to earlier reviews that skewed more consistently positive. If you're considering this business, call ahead and ask specifically who will own your quote from measure-up to delivery, and get a committed timeframe in writing before waiting on follow-up.
Their work
What it's like working with them
Based on a sample of Google reviews (74 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 320 fencings in Townsville
Credentials & background
Sourced from 6 public records so you don't have to look them up yourself
About Award Fencing
Award Fencing operates out of Garbutt as both a fencing installer and a materials supplier — meaning homeowners can buy direct or have the job done end-to-end, which isn't always an option with smaller competitors. Sergio, the most frequently named team member, handles site visits, quoting, and customer problem-solving, and multiple reviewers single him out for going well beyond the call — including building a physical model to help one customer visualise a custom solution before committing. Lisa in the front office handles initial enquiries and quoting assistance, with several customers praising her patience in walking through product options. Mark Spence, named as the manager/owner, has stepped in personally to resolve product disputes — one reviewer describes him immediately authorising a replacement pool gate at no cost when measurements were off, without arguing over blame. The business manufactures fencing locally, which gives them the ability to customise to unusual specifications and control lead times in ways that import-dependent suppliers can't match. They cater to both residential homeowners and trade or repeat buyers needing regular materials supply, with aluminium slat fencing, Colorbond, pool fencing, and electric gate systems all visible across their work portfolio.
Best for: full residential fence and gate installations needing custom local manufacturing, homeowners wanting to buy fencing materials directly without using an installer, and projects where Sergio's involvement in quoting and problem-solving can be confirmed upfront.
Location
Often needed together
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Claim This Profile — Free →Common questions about Award Fencing
Does Award Fencing manufacture fencing locally or import materials?+
Award Fencing manufactures fencing locally in Townsville, which reviewers note allows for custom sizing and shorter lead times than businesses reliant on imported stock. One customer describes them producing a custom pool gate replacement quickly after the first one didn't fit. This local production capability also makes them a direct materials supplier for tradespeople and DIYers who prefer to buy and manage their own install. If your project has non-standard dimensions, it's worth asking upfront how they'll handle fabrication.
Who are the main people I'll deal with at Award Fencing?+
Lisa handles initial enquiries and quoting in the front office, and multiple reviewers praise her for clearly explaining product options and pricing. Sergio is the most reviewed team member by name — he conducts site visits, problem-solves unusual jobs, and several customers describe him going well beyond expectations to find solutions. Mark Spence is named as the manager or owner and has personally resolved billing and product disputes mentioned in reviews. On the installation side, Ken and Steve have both been praised by name for tidy, efficient work.
What do customers say about Award Fencing's quoting process?+
This is the area with the most mixed feedback in the review sample. When Sergio is involved and engaged, multiple customers report getting a detailed quote quickly — one reviewer received theirs within 30 minutes of a phone call. However, a notable number of reviews (roughly nine across the 50 we analysed) describe site visits or measurements followed by weeks of silence and unreturned calls, with no quote ever arriving. If you're getting a measure-up, ask specifically who is responsible for sending the quote and what the expected turnaround is — and follow up in writing so there's a clear record.
Does Award Fencing do small jobs or repairs, or do they focus on larger installs?+
Based on available reviews, their main focus appears to be new fence and gate installations rather than minor repairs. One reviewer noted being told the business wasn't taking on repairs at the time of their call. Several reviews also mention being turned away or ignored for what callers perceived as smaller jobs. If you have a straightforward repair rather than a full installation, it's worth confirming their current capacity before booking a site visit.
What areas does Award Fencing service?+
Award Fencing is based in Garbutt and primarily services the Townsville area, which is reflected across all the reviews we analysed. Reviews don't mention them travelling to regional areas outside greater Townsville, so if you're outside the metro area it's worth confirming coverage directly. Their materials supply operation means customers can also visit their Garbutt location to purchase fencing products directly, which some trade customers mention doing regularly.