Maca's Pest Control
James personally attends termite quotes and has caught active nests that previous inspectors missed.
Named technicians Grant, Aaron, and Jayden each attract specific, repeated praise rather than generic compliments: Grant for methodical indoor-outdoor coverage and clear post-treatment briefings, Aaron for calling ahead when delayed and targeting the exact areas customers flag, Jayden for pet-safe handling during treatments. James, who co-runs the business, personally handles termite quotes and has caught active nests that prior inspectors overlooked — worth knowing if you're buying or selling and need a second opinion. Jo on the phones is mentioned by name for being genuinely knowledgeable rather than just a booking service. The sample tracks 17 months of reviews and the average holds at 4.9★ with no meaningful drop in the recent period, giving you a reliable read on current service standards.
Their work
What it's like working with them
Based on a sample of Google reviews (296 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 369 pest controls in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Maca's Pest Control
Maca's Pest Control is a family-owned and operated business run by Judy and James, who are hands-on in the day-to-day work — James personally attends quotes and has caught termite nests that previous companies missed during inspections. The technician team includes Grant, Aaron, Jayden, and Gary, each frequently praised by name: Grant is noted for walking customers through treatments in plain language and being thorough inside and out, Aaron stands out for proactive communication (calling ahead when running late) and focusing spray efforts where customers actually report pest activity, and Jayden earns particular mention for patience with pets during treatments. The business covers the full residential pest control spectrum — general pest treatments, termite inspections, termite barrier installation, nest eradication, and targeted treatments for ants, cockroaches, spiders, silverfish, and wasps — with a 12-month warranty included on treatments. What separates them from transactional operators is that technicians consistently advise customers honestly about what they don't need, not just what they can upsell, and the office team (Jo is specifically mentioned for phone knowledge) handles bookings with confirmation texts and email reminders that reviewers find genuinely useful. Returning customers across multiple years report never needing a respray under warranty, which tells you the treatments are being applied correctly the first time. If you're a North Queensland homeowner wanting annual pest management from a crew that respects pets, explains what they're doing, and gives a real guarantee, this is a natural fit.
Best for: annual residential pest management with a warranty you can actually rely on, termite inspections where you want a second opinion after other companies have been through, and households with pets that need careful handling during treatment.
Location
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Claim This Profile — Free →Common questions about Maca's Pest Control
Does Maca's Pest Control offer a warranty on their treatments?+
Yes — treatments come with a 12-month warranty, and multiple long-term customers explicitly mention never needing to call them back for a respray within that period. Reviewers also note that technicians will be honest if they think you don't need additional treatments, rather than recommending extras unnecessarily. If pests do return within the warranty window, the expectation based on reviews is that Maca's will come back to address it. Confirm the specific warranty terms for your treatment type when you book.
Who will actually come out to my property — an owner or a subcontractor?+
James (one of the owners) personally attends termite quotes and is hands-on in the business alongside partner Judy. The regular technician team includes Grant, Aaron, Jayden, and Gary — all of whom are mentioned by name across dozens of reviews for consistent, professional service. One reviewer specifically valued 'a company that the owners operate in as well,' so this isn't a business where management is distant from the work. You're not getting a random subcontractor dispatched through a call centre.
What pests does Maca's Pest Control treat?+
Reviews and service descriptions confirm they handle ants, cockroaches, spiders, silverfish, wasps, and termites — both inspection and eradication. They offer standalone termite inspections, full termite barrier installations, and general pest treatments that cover the common North Queensland household pests. Technician Aaron is mentioned for focusing spray efforts on the specific areas customers report activity, rather than a one-size-fits-all approach. If you have a specific pest concern, it's worth describing it when you call — Jo on the phones is singled out in reviews for genuine pest knowledge, not just booking scripts.
Is Maca's Pest Control good if I have pets at home?+
Pet safety comes up repeatedly and unprompted across the reviews — Jayden in particular is praised for patience with dogs during treatments, and Aaron is noted for confirming pets are safe before starting. Multiple customers with dogs mention their animals warmed to the technicians immediately, which reviewers treat as a trust indicator. Technicians explain what products are being used and walk you through any post-treatment precautions for pets. If your animals have specific sensitivities, mention this when booking so the team can plan accordingly.
How do Maca's Pest Control compare on price?+
Several reviewers describe their pricing as 'good' or 'affordable' relative to competitors, and one customer noted Maca's quoted everything they asked for — general treatment, barrier, and nest eradication — at competitive rates after other companies failed to even complete a basic inspection. Reviewers also note the team will tell you honestly when you don't need extra treatments, which in practice keeps costs down. Exact pricing isn't published in reviews, so get a quote directly — James attends termite quotes personally, which gives you a direct line to the decision-maker on pricing.