1touch Plumbing Townsville
Liam on-site within the hour for a burst pipe — emergency response is where this team stands out.
The named technicians — Liam for emergency callouts, Brett for leak detection, Cameron for bathroom installs, and Justin's roofing crew — each carry their own track record in the reviews, which means you can describe your job type and ask which of them typically handles it. The 50-review sample is 5% of the total review pool, but the average rating across it matches the lifetime average exactly, so the sample appears representative. Worth confirming directly: their Google listing includes roofing contractor as a category, which reviews support, so if your job crosses plumbing and roof damage they can potentially handle both under one quote rather than coordinating two separate trades.
Their work
What it's like working with them
Based on a sample of Google reviews (980 total)
“clearly explained the issue and what needed to be repaired”
What they help with
Based on what their customers hired them for
How they stack up
Context from 353 plumbers in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About 1touch Plumbing Townsville
1Touch covers a wider scope than most plumbing outfits — they handle everything from burst mains and sewer line re-plumbs through to roof repairs, storm damage, and gutter work, which is unusual for a plumbing company and means homeowners can use a single contractor for jobs that cross trades. Several named technicians appear repeatedly across the reviews: Liam handles emergency callouts — a burst pipe at night, a backed-up sewer, a failed toilet — and is specifically praised for speed and proactive communication; Brett turns up for leak detection and outdoor pipe repairs and is noted for explaining the fault clearly before starting work; Cameron and Jayden handle bathroom and kitchen fixture installs; and Justin leads the roofing crew on storm damage and re-roofing jobs. The office team gets consistent call-outs in their own right — multiple reviewers mention that calls are answered immediately and bookings are handled by knowledgeable, friendly staff, which suggests the front-end operation is tightly run. For urgent work, the pattern across 50 reviews is same-day or next-day attendance more often than not, including a full hot water system swap within 24 hours and a complete re-plumb started the morning after quoting. They cover both owner-occupiers and rental properties managed through real estate agencies, with several property managers mentioning them as a go-to for tenant jobs. Cleanup after the job — reinstating concrete, removing debris, leaving no mess — comes up unprompted in enough reviews to suggest it's a genuine practice rather than an occasional courtesy.
Best for: emergency burst pipe or hot water system failures needing same-day attendance, full bathroom or toilet suite installations, storm damage requiring both roof and plumbing repairs under one contractor, and rental property managers needing reliable attendance within tight timeframes.
Location
Often needed together
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Claim This Profile — Free →Common questions about 1touch Plumbing Townsville
Does 1Touch Plumbing handle genuine emergencies, or is it bookings only?+
Based on the reviews analysed, they regularly attend emergencies on the same day — including burst pipes, sewer overflows into houses, and failed hot water systems replaced within 24 hours. One reviewer had Liam on-site within an hour of a bathroom pipe bursting overnight. Calling the office directly appears to be the fastest path; multiple reviewers note the phone is answered immediately rather than going to voicemail.
What areas around Townsville does 1Touch cover?+
Reviews mention jobs across a broad area — West End, Cranbrook, Alice River, and rental properties managed through Townsville agencies. The business is based in Garbutt, which sits centrally in the Townsville metro area. For outer suburbs or rural addresses beyond Alice River, it's worth confirming coverage when you call.
Do they do roofing as well as plumbing, or is that a separate business?+
1Touch operates as both a plumbing and roofing contractor — this is confirmed by their Google business categories and backed up by multiple reviews. Justin leads the roofing crew and is mentioned for storm damage repairs, re-roofing, flashings, and tarpaulins in an emergency. This is genuinely unusual for a plumbing company and can be useful if you have storm damage affecting both the roof and internal plumbing at the same time.
How do customers describe their pricing?+
Pricing is described as competitive or reasonable across the sample, particularly for hot water system replacements, drainage installs, and main water line work. One reviewer obtained three separate quotes and found 1Touch the most competitive. No pattern of unexpected charges or pricing disputes appears across the 50 reviews analysed, though as always it's worth getting the quote in writing before work starts.
Do they work with rental properties and real estate agencies?+
Yes — several reviews come from tenants whose jobs were arranged through property managers, and at least one property manager mentions using them repeatedly across multiple rentals. Reviewers note that the team works flexibly around tenant access and minimises disruption, which came up specifically in a pre-sale renovation job where keeping walls intact mattered. If you manage rentals, they appear set up to work through agency referral systems.