Northern Plumbing
Peter turned up on New Year's Day in pouring rain — and customers keep calling back years later.
Named technicians appear repeatedly and consistently with no complaints attached: Peter dominates for responsive repairs and clear explanations, Gavin for weekend callouts and bore work, Sonny, Benn, and Mick for their respective specialties. The office team (Camille and Alison are named specifically) draws positive mentions for keeping customers updated, which matters when you're waiting on a tradie. For a homeowner deciding whether to call them, the practical case is this: they answer on weekends and public holidays, they show up with the right equipment, and they explain what they did — which is exactly what you want when something goes wrong at the worst possible time.
Their work
What it's like working with them
Based on a sample of Google reviews (162 total)
“explained the issue, offered detailed options and provided a clear, reasonable estimate”
What they help with
Based on what their customers hired them for
How they stack up
Context from 353 plumbers in Townsville
Credentials & background
Sourced from 6 public records so you don't have to look them up yourself
About Northern Plumbing
Northern Plumbing covers a wider range of work than the 'plumber' category suggests — reviews mention underground leak detection with noise-finding equipment, roof leak repairs, bore servicing, drainage system installations, hot water system replacements, kitchen renovation plumbing, concrete-cutting for broken pipes, and blocked drain clearing, making them genuinely useful across both urgent repairs and planned projects. Peter is the name that appears most across the reviews and handles everything from same-day toilet fixes and hot water system callouts to rooftop leak inspections in bad weather — customers specifically call out his habit of explaining what he found and what he did before he leaves. Gavin (also called Gav) draws praise for problem-solving on bore systems and for showing up on Saturdays when a tree caused a water main leak; Mick is noted for extension plumbing rough-ins and for quickly working around structural complications on site. Sonny, Benn, and Dylan each appear across multiple reviews for fast, clean repairs — Sonny for tap and hot water work, Benn for drains and general plumbing, Dylan for urgent leak response. The office side gets specific mentions too: Camille and Alison are named for clear scheduling, proactive updates, and making the admin side feel easy. With around 26 years of operation and a trust-structured entity, this is a business set up for ongoing residential relationships rather than one-off jobs, and repeat customers across both home and investment properties show up consistently in the reviews.
Best for: plumbing emergencies needing same-day or after-hours response, underground leak detection requiring specialist equipment, homeowners who want clear explanations of the work being done, and rental or investment property maintenance requiring proper tax invoices.
Location
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Claim This Profile — Free →Common questions about Northern Plumbing
Does Northern Plumbing do emergency callouts on weekends and public holidays?+
Yes — multiple reviews specifically mention same-day and emergency responses on Saturdays, long weekends, and even New Year's Day. One customer had Peter up on their roof in pouring rain on a public holiday within a short timeframe of calling. Another had a plumber arrive within 20 minutes on a Saturday afternoon for a failed hot water system. If you call and can't get through immediately, reviews suggest the team is responsive and gets back quickly.
What kind of plumbing work does Northern Plumbing handle beyond basic repairs?+
More than the category label suggests. Reviews mention underground leak detection using noise-finding equipment, concrete cutting to reach buried pipes, bore servicing, roof leak sealing, drainage system installation (including for a workshop dyno room), and full rough-in plumbing for kitchen renovations and home extensions. They appear equally comfortable with one-off emergency repairs and planned construction-phase work, so it's worth calling even if your job seems specialised.
Which technicians are customers most likely to deal with, and what are they known for?+
Peter is the name that comes up most often across the reviews — customers praise him for prompt diagnosis, clear explanations, and willingness to attend urgent after-hours jobs including roof work in bad weather. Gavin (Gav) is noted for weekend availability and bore system fixes that saved one customer significant cost. Sonny draws praise for fast tap and hot water repairs, Benn for drains and general plumbing, and Mick for extension plumbing and problem-solving on complex site conditions. Office staff Camille and Alison are named specifically for proactive communication and smooth scheduling.
What do customers say about Northern Plumbing's pricing?+
Several reviews mention transparent quoting with no surprise charges, and one noted they 'weren't charged an arm and leg.' A few customers specifically called out that Gavin found a quick fix for a bore issue that saved them significant money — suggesting the team doesn't push unnecessary work. Reviews don't provide specific dollar figures, so it's worth asking for a clear estimate upfront, but the pattern across multiple reviews points to straightforward, fair pricing rather than inflated callout fees.
Do they service rental properties and investment properties as well as owner-occupied homes?+
Yes — reviews mention landlords using them for rental properties, and the business is GST registered, which makes it straightforward to get proper tax invoices for investment property maintenance claims. One reviewer mentioned their father's property being serviced, and others reference multiple jobs across both personal and business properties. The trust structure of the entity and 26-year operating history suggest a business set up for ongoing client relationships rather than one-off jobs.