Concrete Pool Repairs
One customer praises a professional concrete pool refurbishment — with two others urging every detail be put in writing before work starts.
The single most decision-relevant pattern across this small sample is documentation: two out of three reviewers independently warn that verbal or handshake agreements were not honoured, and both specifically urge getting every detail in writing before work begins. One customer had a positive experience and would recommend them for pool repairs or refurbishment, so the capability appears to be there. Before engaging, confirm a fully itemised scope of works in writing, clarify which partner will manage your job, and get any promised remediation or warranty items written into the contract — not left to a post-job conversation.
Their work
What it's like working with them
Based on a sample of Google reviews (3 total)
“GET everything written down!!”
What they help with
Based on what their customers hired them for
How they stack up
Context from 244 pool maintenances in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Concrete Pool Repairs
Concrete Pool Repairs is a partnership-based outfit focused specifically on concrete pool renovation and refurbishment — not general pool maintenance or equipment servicing. The business involves at least two distinct operators, and reviews suggest the experience varies sharply depending on which side of the partnership is handling your job: one reviewer explicitly praised half the team while criticising the other, making it worth asking upfront who will be on-site. Dean is named as the primary point of contact for contracts and dispute resolution, and he has shown willingness to waive final payments when work falls short — though follow-through on promised remediation work has been disputed. The scope of projects they take on can be substantial, with one documented renovation reaching $38,000 before additional trade call-out costs; homeowners considering large-scale work should be aware that plumbing and electrical subcontractors may be involved and that coordination between trades has caused problems in at least one case. When the job goes well, customers describe the team as professional and courteous — so the inconsistency appears tied to preparation and project management rather than a universal lack of skill. This business is likely best approached with a fully itemised written quote and clear contractual milestones, rather than relying on verbal agreements.
Best for: concrete pool renovation with a fully documented written contract, homeowners who can verify scope in detail before signing, and refurbishment projects where clear milestones and accountability are built into the agreement.
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Claim This Profile — Free →Common questions about Concrete Pool Repairs
What types of pool work does Concrete Pool Repairs handle?+
Based on their business name and customer reviews, they focus on concrete pool renovation and refurbishment rather than general pool maintenance. Documented work includes drain hole repair, return jet installation, pool plumbing, and full pool renovations. One reviewed project was a large-scale $38,000 renovation. They appear to subcontract plumbing and electrical trades for work that falls outside their direct scope.
Who runs Concrete Pool Repairs and who will be on-site?+
The business is structured as a partnership. Dean is named in reviews as the primary contact for contracts, quotes, and post-job disputes. One reviewer noted that the two partners deliver notably different quality of work, particularly around preparation and attention to detail. It's worth asking at the quoting stage who will be managing and physically performing your specific job.
What should I get in writing before hiring Concrete Pool Repairs?+
Two out of three reviewers independently flag this as critical: get everything documented before work starts. This includes the full scope of works, specific line items for preparation and finishing tasks, any verbal commitments about what's included, and any post-job remediation promised by Dean or the team. Reviewers specifically warn against relying on verbal or handshake agreements, as these were reportedly not honoured in more than one case.
Has anyone had a good experience with Concrete Pool Repairs?+
Yes — one reviewer gave 5 stars and described the team as professional and courteous, saying they would recommend them to anyone needing pool repair or refurbishment. That said, with only 3 total reviews on Google, the sample is very small. The positive review suggests genuine capability exists, but the inconsistency noted by other reviewers means the outcome may depend heavily on who handles your job and how tightly the scope is documented.
Does Concrete Pool Repairs service areas outside Gulliver?+
Reviews don't mention specific service radius or travel areas, so you'd need to confirm this directly with the business. Given they are based in Gulliver, QLD, it's reasonable to ask whether they cover surrounding suburbs in the Townsville region before requesting a quote.