Magnetic Island Pool Service
Cameron draws repeat praise by name for pool chemistry knowledge and hands-on help choosing the right products.
Based on only 10 Google reviews, the picture is limited, but the recent half of reviews average noticeably higher than earlier ones, which is worth noting if you're weighing the service complaints. Two earlier reviews raise concerns about unannounced home visits and poor communication from staff during service calls, so if you're booking on-site work rather than shopping in store, it's worth confirming upfront how scheduling and notifications are handled. For retail supplies, water testing, and equipment installs, the feedback is more consistently positive.
Their work
What it's like working with them
Based on a sample of Google reviews (10 total)
“happy with the quotation and quality of installation”
What they help with
Based on what their customers hired them for
How they stack up
Context from 244 pool maintenances in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Magnetic Island Pool Service
Cameron, the current owner, draws consistent praise by name for product knowledge and a hands-on approach to helping customers choose the right chemicals and equipment for their specific pool setup. Before Cameron's tenure, a staff member named Rhonda was noted for sourcing hard-to-find parts and supplies when stock ran out — a useful trait on an island where supply chains can be unpredictable. The shop covers both retail pool supplies and on-site service work, including equipment installation: one customer had a magnesium chlorinator fitted without being home and reported a smooth process with solid follow-up. Water chemistry troubleshooting is a clear strength — the team has been credited with helping bring a neglected pool back to swimmable condition after an 18-month shutdown caused by a structural crack. Open seven days, the shop suits pool owners who need to grab supplies on their schedule rather than working around weekday-only hours. Based on the reviews available, this business is most useful to hands-on pool owners who want reliable product advice and a local shop that can also handle equipment upgrades when needed.
Best for: hands-on pool owners needing reliable local chemical and equipment supply, water chemistry troubleshooting after pool shutdowns, and chlorinator or equipment upgrades with on-site installation.
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Claim This Profile — Free →Common questions about Magnetic Island Pool Service
Who runs Magnetic Island Pool Service and what are they known for?+
Cameron is the current owner and is mentioned by name in multiple reviews for being knowledgeable about pool care and helping customers choose the right products for their specific situation. Before Cameron, a staff member named Rhonda was noted for her ability to source products not currently in stock. The shop appears to be a small, owner-operated business where the person behind the counter is directly involved in customer service rather than delegating to rotating staff.
Does Magnetic Island Pool Service offer on-site pool servicing, or is it mainly a shop?+
It does both — the business supplies pool chemicals and equipment in-store and also sends staff out for on-site work including equipment installation and maintenance visits. Reviews confirm chlorinator installations and pump repairs have been handled on-site. If you're booking a service visit rather than shopping in store, it's worth confirming their scheduling and notification process upfront, as two earlier reviews mentioned concerns about unannounced visits.
Can Magnetic Island Pool Service help if my pool has been out of use for a long time?+
Yes — one customer specifically mentioned the shop helped them bring a pool back to clear, swimmable water after it had been sitting dormant for 18 months following a structural repair. The team provided water testing and ongoing advice through the recovery process. This suggests they're comfortable handling pools that need significant chemical rebalancing rather than just routine top-ups.
What days and hours is Magnetic Island Pool Service open?+
At least one customer review confirms the shop is open seven days a week, which is useful for pool owners who can't always get there during a standard Monday-to-Friday window. Hours aren't specified in the available information, so it's worth calling ahead to confirm current trading times before making a trip, particularly given the island location.
How does pricing compare to other pool supply options?+
One customer noted that pool brushes purchased here cost less than a third of what a replacement vacuum head would have, suggesting competitive pricing on accessories. Reviews don't provide a broader picture of pricing across chemicals or equipment. One earlier review complained about a $94 service charge for a maintenance visit, though context around that situation is unclear — if cost is a concern, it's worth asking for a quote before booking any on-site service.