Townsville Pool Care
Mitch described by trade contacts as knowledgeable and genuine about pool care.
The single detail most relevant to homeowners considering a hire is that one reviewer reports paying a $4,500 deposit for a plunge pool that was never installed and never refunded after more than a year; that is a single mention and does not meet the threshold to flag as a pattern, but it is the kind of claim a homeowner should ask about directly before paying any deposit. If you're considering Townsville Pool Care, ask for a written contract with milestone-based payments rather than a lump-sum upfront, and request references from completed residential installation jobs before committing.
What it's like working with them
Based on a sample of Google reviews (2 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 244 pool maintenances in Townsville
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Townsville Pool Care
Mitch runs Townsville Pool Care out of Garbutt, and the business sits in an unusual position: he's described by a trade supplier as genuinely knowledgeable about pools and straightforward to deal with, yet there is a serious unresolved dispute with a residential customer over a $4,500 deposit paid for a plunge pool installation that, after more than a year, has not been delivered or refunded. The business appears to take on pool installation projects — not just routine maintenance — given that a plunge pool build was quoted and deposited. As a GST-registered company with around three years of operation, it has a degree of structural formality, but the review record is too thin to draw conclusions about typical service quality. With only two Google reviews on file, the picture is sharply split: strong praise from a trade contact, and a significant financial complaint from a homeowner. There is no information in the available data about which suburbs Townsville Pool Care services, response times, or what routine maintenance packages look like.
Best for: routine pool maintenance and chemical balancing where no large upfront payment is required, and homeowners who can verify references before committing.
Location
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Claim This Profile — Free →Common questions about Townsville Pool Care
Does Townsville Pool Care handle pool installations as well as maintenance?+
Based on the available reviews, Mitch has quoted and taken deposits for plunge pool installations, so the business appears to offer more than routine upkeep. However, there is no evidence in the review record of a completed residential installation to point to. If you're looking for an installation project, ask for examples of completed jobs and references from those clients before signing anything or paying a deposit.
What do customers say about working with Mitch?+
The two available Google reviews give opposite accounts. A trade supplier describes Mitch as knowledgeable, genuine, and easy to deal with. A homeowner reports paying a $4,500 deposit for a plunge pool that was not delivered after more than a year. With only two reviews total, there isn't enough data to know which experience is more typical, so direct vetting before engaging is strongly recommended.
What areas around Townsville does Townsville Pool Care service?+
The business is based in Garbutt, QLD, which places it centrally within the Townsville metro area. Reviews don't mention specific suburbs served, and the platform data doesn't specify a service radius. Contact Mitch directly to confirm whether he covers your area before scheduling a visit.
Is Townsville Pool Care a registered business?+
Yes — Townsville Pool Care is listed as a GST-registered company, which indicates a formal business structure rather than a sole trader operating informally. That said, business registration alone doesn't verify trade licences for specific pool installation work. If you're commissioning a pool build, ask to sight any relevant Queensland contractor licences before proceeding.
How should I protect myself financially if I hire Townsville Pool Care for a larger job?+
Given the limited review history available, the safest approach for any significant project is to avoid large upfront lump-sum deposits. Ask for a written contract that ties payments to defined milestones — for example, one amount at ground preparation, another at installation, and the final payment on completion. This is standard practice for pool installations in Queensland and protects you if timelines change.