Northern Energy Group Pty Ltd
Tom personally turns up to almost every job — including public holidays — and customers keep calling him back.
That owner-on-the-tools consistency is what repeat customers and property managers seem to rely on most: several reviews describe using Northern Energy Group multiple times across different properties or worksites, which is a more meaningful signal than a one-off glowing review. The 22-review total is a modest sample for a business in this category, so it's worth asking Tom directly about his current capacity and lead times — particularly if your job requires coordinating a larger crew or spans multiple phases.
Their work
What it's like working with them
Based on a sample of Google reviews (22 total)
“NEG has been very professional and are very responsive when I have used them multiple times”
“offered a really reasonable price for his services”
What they help with
Based on what their customers hired them for
How they stack up
Context from 381 solar panel installations in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Northern Energy Group Pty Ltd
Tom Raggatt runs Northern Energy Group as a sole trader out of Townsville, handling a notably wide spread of electrical work — from emergency fault-finding and circuit repairs through to 3-phase outlet installations, underground power runs, pool earthing, and high-voltage 1000V work. Reviews suggest Tom personally attends most jobs, arriving in uniform and on time, and takes care to explain the scope of work clearly before starting — a detail several customers flag as reassuring when dealing with unfamiliar electrical issues. The business appears equally comfortable with residential renovators, rental property managers, and commercial clients coordinating from interstate offices, which makes it a practical option for landlords or businesses needing a reliable local contact in the Townsville area. Customers most often mention emergency responsiveness as a genuine strength — one review notes Tom was on-site within an hour on a public holiday, and another describes the team working a Friday before a long weekend to restore power for a family with a newborn. For larger jobs, Tom brings in additional staff, and reviews from that work — including a post-fire power reconnection involving underground cabling and a new pole — suggest the team maintains the same standard of communication and professionalism as his solo callouts. Pricing feedback across the sample is consistently described as reasonable or fair, rather than the cheapest option in the market.
Best for: emergency after-hours electrical faults, rental property electrical maintenance, complex residential rewiring and underground power work, and commercial clients needing a reliable Townsville-based electrician for on-site jobs.
Location
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Claim This Profile — Free →Common questions about Northern Energy Group Pty Ltd
Does Northern Energy Group handle emergency callouts outside business hours?+
Yes — reviews specifically mention Tom responding within 30 minutes to an emergency on a public holiday and arriving on-site within the hour. Another customer noted he came out on a Sunday and resolved the issue quickly. If you have an urgent electrical fault, reviews suggest calling directly rather than waiting for a quote request to be processed. It's worth confirming current after-hours availability and any additional callout fees when you ring.
What types of electrical work does Northern Energy Group actually take on?+
The scope covered in reviews is broader than typical residential electricians — jobs mentioned include 3-phase outlet installation at a commercial depot, underground power runs and new pole installation after an electrical fire, pool earthing and conduit work, circuit fault-finding, ceiling and exhaust fan installs, oven repairs, and 1000V high-voltage work. Both residential homeowners and commercial clients coordinating from interstate have used the business. If you have a specialist or larger job, it's worth describing it in detail when you call to confirm Tom has the right certification for that specific scope.
What do customers say about pricing?+
Pricing is described as reasonable or fair across multiple reviews, with no complaints about unexpected costs appearing in the 20 reviews analysed. One customer noted the quote-to-completion turnaround was quick and the price competitive. Reviews don't provide specific dollar figures, so get a written quote for your job — but the overall picture from customers is that pricing is straightforward and not a source of friction.
Is Northern Energy Group suitable for rental property managers?+
Several reviews come from property managers or landlords — one mentions Tom quickly attending a faulty oven at a rental property, another references his ability to forward bills directly to a real estate agency, and a third notes multiple repeat engagements across different sites. That billing flexibility and reliable communication on quotes appears to make the business a practical fit for property management accounts. If you manage multiple properties, it's worth asking Tom about his preferred process for ongoing or multi-site work.
Does Tom bring in a team for larger jobs, or is it just him?+
For most jobs, Tom appears to attend personally — his name comes up in the large majority of reviews. For larger or more complex work, reviews mention 'Tom and his staff' or 'the team,' including a post-fire job that involved running underground power and installing a new pole. Reviews from those team jobs are equally positive about communication and workmanship. If your job is time-sensitive or requires multiple tradespeople on-site, it's worth discussing crew availability and scheduling when you request a quote.