Smart Solar
Named staff walk you through your actual electricity bills — before you sign anything.
The installation crews (frequently Brad, Bradley, Luke, and Jacob) get consistent mentions for leaving sites clean and explaining the monitoring app before they leave — two things that often fall through the cracks on larger installs. One area worth asking about directly: two reviews raise concerns about responsiveness once a fault develops post-installation, with one customer reporting an unresolved issue at the eight-month mark. That's two mentions out of 149 total reviews, so it's not a dominant pattern, but it's worth asking Smart Solar upfront how warranty and fault callouts are handled — who to contact, what the turnaround commitment is, and whether repairs are handled in-house or through a third party.
Their work
What it's like working with them
Based on a sample of Google reviews (149 total)
“Delighted with the new batteries and the way the team installed them”
“adapted to our busy schedule and worked every in with us”
What they help with
Based on what their customers hired them for
How they stack up
Context from 381 solar panel installations in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Smart Solar
Smart Solar specialises in residential solar panel systems and battery storage installations, with a particularly strong track record on larger setups — one reviewer mentions a 13.5kW panel array paired with a 40kW battery wall, pointing to capacity for serious energy independence builds. The team operates across distinct roles that customers repeatedly name: Georgia and Christian handle consultations and sales, earning praise specifically for sitting down with electricity bills, explaining tariffs in plain language, and following up patiently through the whole process; Chris leads much of the client-facing sales coordination and is noted for walking customers through apps and system outputs post-install; Jacob works in operations and is frequently mentioned as the link between sales and installation; and Brad, Bradley, and Luke lead installation crews praised for speed, site cleanliness, and willingness to suggest better configurations on the day rather than just completing the brief. The company also handles battery retrofits onto existing systems, not just new installs, and has completed multi-property jobs for at least one customer. For people who've found solar confusing in the past, reviewers consistently highlight how much effort goes into demystifying the monitoring apps and billing impact before any contract is signed.
Best for: homeowners wanting a thorough pre-install bill review before committing, residential customers adding battery storage to existing or new solar systems, and households or small businesses needing flexible scheduling around work hours.
Location
Often needed together
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Claim This Profile — Free →Common questions about Smart Solar
What size solar systems does Smart Solar typically install?+
Reviews reference systems ranging from standard residential setups up to a 13.5kW panel array paired with a 40kW battery wall, suggesting the team is comfortable with larger, more complex configurations — not just entry-level installs. At least one customer had a full old-system removal and replacement done in a single visit. If you have a large home or high energy usage, this appears to be within their scope. It's worth asking for examples of similar-sized installs in your area during the consultation.
Can Smart Solar add a battery to my existing solar panels, or do I need a full new system?+
Yes — several reviews specifically mention battery retrofits onto existing setups, distinct from brand-new installations. Customers name Chris and Jacob as the people who walked them through battery options including branded wall units. The installs are handled by the same crews who do new systems. If you already have panels and want to add storage, this seems to be a service they handle routinely rather than as a one-off.
What's the consultation process like before installation?+
Multiple reviewers describe staff — particularly Georgia, Christian, and Chris — sitting down with their actual electricity bills to explain how their usage patterns affect system sizing and payback. Christian in particular is mentioned for patience with customers who had many questions. The company also uses door-to-door representatives (Charlie and Kyle are named) to book initial consultations. Reviews suggest you can expect a home visit, a bill review, and a discussion of panel-only vs panel-plus-battery options before any commitment.
How does Smart Solar handle issues that arise after installation?+
This is the one area where reviews are mixed. The majority describe smooth handovers with the monitoring app explained on the day and follow-up calls from Jacob and Chris after install. However, two reviews raise concerns about responsiveness when faults developed later — one customer reported an issue unresolved after eight months. It's a small proportion of total reviews, but it's worth asking Smart Solar directly before signing: what's the warranty period, who handles fault callouts, and what's the expected turnaround for a system outage?
Does Smart Solar work on commercial properties as well as homes?+
At least one review explicitly describes a commercial installation where the team scheduled work to avoid disrupting business operations, and another customer had solar installed across two separate properties. The reviews are predominantly residential, so large commercial projects are harder to verify from available data. If you have a business or investment property in mind, it's worth asking whether they've completed similar-scale commercial jobs and requesting a reference.