Solahart Townsville
The same named crew — Rob, Ash, Troy, Brandyn — appears across jobs spanning years, including a New Year's Day emergency callout.
Owner Jason is described as personally liaising with customers through larger projects, and office staff Haylee and Jen are mentioned by name often enough that the back-office coordination appears to be a real operational strength, not just a talking point. Two isolated negative reviews in the sample — one around product pricing transparency on a Powerstore system, one around a delayed battery warranty resolution — do not represent a clear pattern across the 91 total reviews, but they do suggest it's worth asking specific questions upfront: confirm the all-in price for any system that requires additional components to function as advertised, and clarify what the warranty escalation process looks like before committing. For homeowners wanting a Townsville-based team who will still pick up the phone after installation, the volume of long-term repeat customers in these reviews is a meaningful signal.
Their work
What it's like working with them
Based on a sample of Google reviews (91 total)
“Haylee kept the communication open throughout the process via email and phone calls”
What they help with
Based on what their customers hired them for
How they stack up
Context from 381 solar panel installations in Townsville
Credentials & background
Sourced from 6 public records so you don't have to look them up yourself
About Solahart Townsville
Jason, the owner, is hands-on across installations and is personally named in multiple reviews alongside a stable crew that includes Rob (who appears across multiple return visits), Ash, Dale, Brandyn, Mick, Troy, and Bailey — each handling different aspects of solar PV, battery storage, and hot water system work. The business covers more ground than a typical solar installer: they handle heat pump hot water systems, Powerwall and Tesla Wall Connector installations (including contacting Ergon Energy to get the charger registered on the correct tariff), inverter upgrades, panel cleans, and emergency callouts — with one customer receiving a same-day response on New Year's Day for a failed heating element. Office staff Haylee and Jen are specifically called out for keeping communication open throughout projects, with Jen also quoting on-site for larger jobs, and Brian handling sales consultations with a no-pressure approach that several reviewers contrast favourably with competitors who bombarded them with calls. Pricing has drawn positive comments — one reviewer noted Solahart's quote came in 30% below a competitor's while offering a larger heat pump system, and another switched to them mid-project after a poor experience with a different local company. They appear well-suited to homeowners who want a long-term service relationship: customers mention decade-long ties, routine five-year service checks, and follow-up monitoring of system apps after installation. Recent reviews have trended higher than earlier ones, with the team's coordination on multi-day or multi-phase jobs (prep day, then installation day) drawing particular praise.
Best for: homeowners wanting a long-term service relationship covering solar PV, battery storage, and hot water under one team; urgent hot water system repairs or emergency callouts; EV charger installations requiring Ergon Energy tariff registration; and multi-phase solar upgrades including inverter replacement and battery add-ons.
Location
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Claim This Profile — Free →Common questions about Solahart Townsville
Does Solahart Townsville handle emergency hot water repairs, and how quickly do they respond?+
Yes — emergency callouts are confirmed across multiple reviews. One customer received a same-day visit on New Year's Day (a Saturday, with the office closed until Monday) when their hot water booster failed, with technician Troy arriving to diagnose and fix a broken heating element within hours. Another review describes the team attending a water-damaged property to restore a system while the site was still inundated. If you're facing an urgent hot water failure, it's worth calling directly even outside business hours.
What areas does Solahart Townsville service?+
The business is based in Garbutt and reviews mention installations in Kirwan and across the broader Townsville area. Reviews don't specify exact service radius boundaries, so if you're outside central Townsville — for example in regional North Queensland — confirm coverage with them directly before requesting a quote.
Do they install EV chargers and battery storage, or is it mainly solar panels and hot water?+
They cover a wider range than a standard solar installer. Reviews confirm Tesla Powerwall battery installations, Tesla Wall Connector (EV charger) installs, and notably one reviewer highlighted that Solahart contacted Ergon Energy directly to register the charger on the correct tariff — something cheaper competitors hadn't done. They also handle inverter upgrades and panel replacements on existing systems, not just new installations.
What do customers say about Solahart Townsville's pricing?+
Pricing feedback is generally positive — one reviewer noted the quote came in 30% below a local competitor while including a larger heat pump system. Another switched to Solahart mid-project after a poor experience elsewhere and found the process straightforward. One caution worth noting: a reviewer reported unexpected additional costs after paying a deposit on a Powerstore hot water system, when components needed to integrate it with their existing solar weren't included in the initial quote. It's worth asking for a fully itemised quote that covers everything required for the system to operate as described.
Who are the key people I'm likely to deal with at Solahart Townsville?+
Jason is the owner and is frequently mentioned as being personally involved in larger jobs and customer communication. Brian handles sales quotes and is described as straightforward and low-pressure. In the office, Haylee manages scheduling and ongoing communication (praised across multiple reviews for prompt email and phone follow-up), and Jen also does on-site quotes for larger projects. On the tools, Rob, Ash, Troy, Dale, and Brandyn appear repeatedly across different types of jobs — solar PV, hot water, and battery installs — suggesting a stable team rather than revolving subcontractors.