Sureline Solar and Electrical | Townsville
An Ergon employee who inspects solar wiring rated their workmanship as 'impeccable' — an unusual technical endorsement buried in the reviews.
Jake is named directly in the majority of reviews as both the primary contact and the person on the tools, which means you're hiring the business owner rather than whoever's available that day. Customers consistently mention that quotes came through within 24 hours and that Jake was patient through the decision-making process, including helping with app setup and returning promptly when a pigeon-proofing issue arose post-install. Worth asking upfront about current lead times, since as a small local crew their scheduling window will vary with demand.
Their work
What it's like working with them
Based on a sample of Google reviews (27 total)
“left the area nice and tidy”
“everything working perfectly from day one”
“helped me install the App and followed up with us”
What they help with
Based on what their customers hired them for
How they stack up
Context from 381 solar panel installations in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Sureline Solar and Electrical | Townsville
Jake leads Sureline Solar and Electrical day-to-day on the tools, while Abby handles the admin and customer coordination side — reviewers specifically credit her for making the process smooth from the first enquiry. The business focuses on residential solar and battery storage installs in Townsville, but they're also a licensed electrical contractor taking on general electrical jobs like sensor lights, security cameras, shed wiring, fire alarms, and solar hot water timers — useful if you want a single tradie for the full package. One detail that stands out: a reviewer whose brother works for Ergon checking solar wiring reported his assessment was that Sureline's workmanship is 'impeccable' — that's an independent technical endorsement, not just a happy customer. Jake approaches the quoting process as an electrician rather than a salesman, something multiple customers noted — he steered at least one customer away from buying more than they needed and spent time splitting a system across phases for optimal performance. The team is consistently described as early or on time, thorough about cleaning up, and willing to troubleshoot post-install issues like pigeon damage and app setup. As a sole trader operation of around three years, they're a small local crew rather than a large installer — expect direct access to Jake rather than a call centre, with the trade-off that scheduling may depend on their current workload.
Best for: residential solar and battery storage installs where you want the business owner on the job, homeowners combining solar with general electrical upgrades in one visit, and customers who want technical advice from a licensed electrician rather than a sales pitch.
Location
Often needed together
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Claim This Profile — Free →Common questions about Sureline Solar and Electrical | Townsville
What areas does Sureline Solar and Electrical service?+
The business is based in Rosslea and primarily services the Townsville region. Reviews mention jobs at properties described as local, and one review references work at Bridgewater, suggesting they cover surrounding suburbs. If you're outside central Townsville, it's worth calling Jake directly to confirm they can get to you. No reviews mention travel fees or distance limits, so confirm that when you get your quote.
Does Sureline do battery storage as well as solar panels?+
Yes — the majority of reviews specifically mention solar and battery installs together, and this appears to be a core part of what they do. Reviewers describe systems working from day one, and Jake has been praised for configuring systems across phases to optimise performance rather than just doing a standard install. If you're only after panels without a battery, they handle that too, but battery storage is clearly a focus. Ask Jake about system sizing — reviewers note he advises based on what you actually need rather than upselling.
Do they handle general electrical work, or only solar?+
They do both. Customers have hired them for shed wiring, sensor lights, security cameras, fire alarms, solar hot water timers, and generator plug installation — not just solar. One customer specifically flagged them for electrical work at a shed and was happy with the result. Jake is a licensed electrician, so if you want one contractor to handle your solar install and any associated electrical upgrades at the same time, that's something they can accommodate.
How quickly does Sureline respond to enquiries and quotes?+
Multiple reviewers mention receiving a callback within 24 hours of first contact, with a site inspection scheduled shortly after. Jake is described as personally responsive to calls and texts — one customer texted him about a post-install pigeon issue and had it resolved within two days. Quotes have also reportedly been turned around within 24 hours. Reviews don't mention specific wait times for installation scheduling, so if timing is critical, ask about their current availability when you first make contact.
What do customers say about Sureline's pricing?+
Reviews describe pricing as 'competitive' and 'great value,' though specific figures aren't mentioned. Notably, one reviewer highlighted that Jake advises customers as an electrician rather than a salesman — at least one customer was steered away from buying more than they needed. Another reviewer appreciated that Jake configured their system for best performance rather than just taking the easy path. These comments suggest pricing is fair rather than the cheapest option available, with a focus on getting the right system rather than the most expensive one.