True North Solar
Returning customers after 9–12 years — and Rob will sit with you for hours to get the system right.
The trajectory of reviews is stable, with no drop in quality between earlier and more recent jobs, and the business has been trading long enough that customers who installed 9–12 years ago are returning for battery retrofits — a meaningful signal in a category full of operators who exit the market. If you're comparing quotes, reviewers suggest asking specifically about system monitoring setup and what post-installation documentation you'll receive, as True North's handover process (app walkthrough, shutdown instructions, full warranty and serial photo package) appears to be more thorough than many competitors.
Their work
What it's like working with them
Based on a sample of Google reviews (186 total)
“add batteries to it”
What they help with
Based on what their customers hired them for
How they stack up
Context from 381 solar panel installations in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About True North Solar
True North Solar specialises in residential solar panel installations, system upgrades, and battery storage integration across Townsville and surrounding regions including Midge Point and Cloncurry. Kash, the owner, is consistently praised for patient one-on-one consultations and for ensuring the recommended system genuinely fits each household's needs rather than pushing a larger sale. Rob handles the sales and assessment side, known for sitting with customers for extended periods to work through their personal circumstances — multiple reviewers note he explicitly avoided overselling. On the installation side, Phil leads a crew (frequently joined by Nick, Jordan, Chris, Jason, and others) that draws specific praise for leaving job sites spotless, completing multi-day jobs in a single day, and taking time at handover to walk customers through the monitoring app and safe shutdown procedures. The business has operated long enough that some customers are returning after 9–12 years for upgrades — a reliable indicator of durability in an industry where installer turnover is high. Post-installation support is a noted strength: customers mention follow-up assistance when changing modems, detailed documentation packages including panel serial photos and maintenance schedules, and quick response to grid-related issues after handover.
Best for: homeowners wanting a fully documented solar and battery installation with a detailed handover, customers looking to add battery storage to an existing solar system, and those seeking a long-established regional Queensland installer for remote or outer-metro properties.
Location
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Claim This Profile — Free →Common questions about True North Solar
How far does True North Solar travel for installations?+
Reviews mention installations across Townsville, Saunders Beach, Midge Point, and as far as Cloncurry, suggesting they service a wide regional Queensland area beyond just the Garbutt base. If you're outside the Townsville metro area, it's worth calling to confirm availability and whether any travel costs apply. The Cloncurry job mentioned in reviews involved a full residential install, so remote locations aren't automatically ruled out.
Can True North Solar add a battery to my existing solar system?+
Yes — battery retrofits to existing solar systems are one of the more commonly mentioned jobs in their reviews. Customers describe both small additions and larger setups like 19kWh and 32kWh battery banks being added to systems originally installed years earlier. Rob typically conducts the assessment visit to confirm compatibility and recommend the right battery size for your usage pattern.
What do customers say about True North Solar's pricing?+
Reviews don't include specific dollar figures, but multiple customers mention they felt the pricing was reasonable, and one noted the price difference between standard and premium panel options was marginal — suggesting they offer tiered choices rather than a single fixed package. Several reviewers specifically noted they were not pushed toward a larger or more expensive system than they needed, which is a useful data point when comparing quotes.
What happens after the solar system is installed?+
Handover is a consistently mentioned strength in their reviews. The installation team typically walks customers through the monitoring app, explains how to safely shut down and restart the system, and connects the cloud monitoring. Within about a week of installation, customers report receiving a detailed documentation package including photos of every panel with serial numbers, warranty certificates, manuals, and a recommended maintenance schedule. Post-install queries — including help when one customer changed their internet modem — are also mentioned as being handled promptly.
Who will I deal with at True North Solar throughout the process?+
Most customers describe contact with three distinct touchpoints: Kash (the owner) or Rob at the consultation and quote stage, Kath and the office team (also mentioned as McKenzie in some reviews) for scheduling and admin, and then a site crew led by Phil for the installation itself — often supported by Nick, Jordan, Chris, Jason, or Gils depending on job size. Several reviewers appreciated that the same people they spoke to during the quote followed through to completion.