Bayset Townsville
Staff members Chris and Zac are called out by name for giving genuinely useful, job-specific waterproofing advice.
The clearest signal is staff-specific: Chris and Zac are consistently praised for expert, practical advice that helped customers get DIY jobs done confidently, which is the kind of in-store experience that makes a trade supplier worth visiting. Two separate reviews, however, raise complaints specifically about branch manager Toby's handling of customer interactions, including a dispute over communication on a delivery — that's enough of a pattern to be worth noting, not dismissing. With such a small review base, a couple of negative experiences carry more weight than they would for a business with hundreds of reviews, so calling ahead to check stock and clarify delivery processes is a sensible step before making a trip.
Their work
What it's like working with them
Based on a sample of Google reviews (13 total)
“extensive knowledge about the product and its uses”
What they help with
Based on what their customers hired them for
How they stack up
Context from 264 waterproofings in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Bayset Townsville
Bayset Townsville operates as a trade supply specialist for waterproofing and flooring products rather than a contracting service — meaning they sell and advise on the materials homeowners and tradespeople need to complete jobs themselves. Staff members Chris and Zac (Grant) are both called out by name for giving technically detailed, practical advice on specific projects: Chris has been mentioned for sealing paving stones and shower renovation materials, while Zac is praised for deep product knowledge on waterproofing applications. The branch stocks what sounds like an extensive range of flooring and waterproofing products suited to North Queensland conditions, which makes it a useful one-stop resource for DIYers and renovators tackling wet area work like shower reclines or outdoor paving. With roughly 26 years of operation behind the brand, Bayset is not a new entrant to the trade supply space, though the Townsville branch's experience sits with the team on the floor rather than a single owner-operator. This is a product-and-advice business, so it suits homeowners who want to buy quality materials with knowledgeable guidance, not those looking to hire a contractor to do the work for them.
Best for: DIY homeowners needing expert product guidance for shower waterproofing, renovators sourcing paving sealers and flooring materials, and tradespeople wanting trade counter access to a broad waterproofing product range.
Location
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Claim This Profile — Free →Common questions about Bayset Townsville
Is Bayset Townsville a contractor or a product supplier?+
Bayset operates as a trade supply store, not a contracting business — they sell waterproofing and flooring products and provide advice on how to use them. This makes them well suited to DIYers, renovators, and tradespeople who need quality materials with technical guidance. They won't send someone to your home to do the work, so if you need a waterproofing contractor, you'll need to look separately for that. That said, customers mention that staff like Chris and Zac can explain exactly what products to buy and how to apply them for specific jobs.
What kind of technical advice can I expect in-store?+
Reviews specifically mention Chris for advice on sealing paving stones and shower renovation materials, and Zac Grant for in-depth knowledge on waterproofing product applications. Multiple customers note that the advice they received was detailed enough to give them genuine confidence before starting their project. The store appears to cater to both trade professionals and homeowners tackling their own renovation work. If your question is niche, calling ahead to check if the right staff member is available could save you a trip.
What do customers say about the range of products available?+
Reviewers mention an extensive range of flooring and waterproofing products, which appears to cover both wet area waterproofing (showers, bathrooms) and outdoor applications (paving sealers). The product range seems suited to North Queensland conditions given the store's long presence in Townsville. Reviews don't go into specific brand names or pricing detail, so it's worth contacting the store directly to confirm they stock what you need for your specific job. One customer noted they'd been in Townsville three years before discovering the store, suggesting it's not heavily promoted but worth knowing about.
Are there any concerns about customer service at this branch?+
Two separate reviewers specifically named branch manager Toby in complaints about how customer interactions — particularly around deliveries — were handled. Both reviews reference similar issues with communication and tone. The majority of other reviews are positive and often highlight specific staff members like Chris and Zac by name. It's worth noting this is a small review pool (13 total), so the proportion of complaints is higher than it might appear in a larger dataset — but the pattern is specific enough to be worth keeping in mind if you're relying on organised deliveries.
Does Bayset Townsville cover areas outside Garbutt?+
The store is based in Garbutt and operates as a trade counter where customers visit to purchase products and get advice. Reviews don't mention delivery zones or mobile service coverage in detail, though one review does reference a product being dispatched via courier, suggesting some form of dispatch service may be available. For delivery options and coverage area, it's best to call the branch directly. Given the complaints about delivery communication in two reviews, clarifying the process before ordering remotely would be a sensible precaution.