Shade and Sail
Michael personally measured, built, and installed — and one customer tracked him down again 20 years later for a replacement.
The standout data point is the $800 pricing adjustment: when a subcontracted element came in under the original quote, Scott and Michael returned the difference unprompted, which is the kind of thing customers remember and retell. One reviewer had a strongly negative phone experience describing a hang-up mid-enquiry, but with only 8 reviews total it is genuinely difficult to know how representative that is — it's worth calling them yourself to get a feel for how they handle initial enquiries before committing.
Their work
What it's like working with them
Based on a sample of Google reviews (8 total)
“Michael provided detailed advice for our sail”
“they passed that saving onto me of +$800”
“It was a quick turn around with competitive prices”
What they help with
Based on what their customers hired them for
How they stack up
Context from 264 waterproofings in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Shade and Sail
Michael leads the Shade and Sail team out of Townsville, handling everything from initial site measurement to custom sail fabrication and installation — both residential and commercial. One returning customer had Michael install their first sail back in 2004 and tracked him down again for a replacement nearly two decades later, which says something about the continuity of this operation. Scott appears alongside Michael on larger jobs and was specifically named in a pricing experience where the team voluntarily passed back over $800 in savings when a subcontractor came in under budget — an unusual move worth noting. The business covers bespoke shade sail design for pools, carports, new builds, and business premises, with customers highlighting that Michael takes time to explain material and colour choices rather than just pushing a quick sale. They service not just Townsville proper but also outlying areas including Magnetic Island, suggesting a willingness to travel for the right job. The team appears to handle the full project — measure, fabricate, install, and aftercare advice — without handing off to third parties for the core work.
Best for: custom shade sail installation over pools and carports, commercial premises needing a fast quote-to-install turnaround, and homeowners replacing an aging sail who want the same operator to handle the remeasure and fabrication.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Shade and Sail
What areas does Shade and Sail cover?+
Based in Aitkenvale in Townsville, the team has completed jobs across the broader Townsville region and out to Magnetic Island, as mentioned by one reviewer. Reviews don't specify a defined service radius beyond that, so if you're further afield it's worth calling ahead to confirm they'll travel to your location.
Does Shade and Sail handle both residential and commercial jobs?+
Yes — reviews include both home installations (pools, carports, new builds) and commercial sites. One reviewer at MYUTE Rentals specifically named Mick for a business premises install and described a fast turnaround with a strong result. Michael is mentioned across both contexts, so it appears the same team handles both types of work.
What do customers say about Shade and Sail's pricing?+
Pricing feedback in reviews is notably positive. Multiple customers describe it as competitive, and one standout case involved Scott and Michael voluntarily refunding over $800 when a subcontractor component came in under the original fixed quote. That said, with only 8 reviews available, it's worth getting a written quote upfront and asking how variations are handled if site conditions differ from the initial measure.
How involved is the owner in the actual work?+
Michael appears to be hands-on throughout the process — multiple reviewers specifically mention him attending the measure-up, explaining options, carrying out the install, and providing aftercare tips afterward. One customer who first used Michael in 2004 sought him out again when their sail needed replacing, which suggests he's been the consistent face of the business over a long period.
Can Shade and Sail help with colour and style selection?+
This comes up in several reviews as a specific strength. Michael is described as providing expert advice on shade sail colours, including for a new build pool where the customer said the finished product 'looks fantastic.' If you have a specific aesthetic in mind, the consultation process seems oriented toward working through those choices rather than offering a one-size approach.