O'Connells Refrigeration & Air-Conditioning
Dean and his crew stay on the job until a stubborn fault is actually fixed.
The clearest pattern is that Dean and his team don't just install, they actually stay until the problem is solved. Multiple reviews mention follow-up visits and warranty work handled properly, including one customer who stuck with them through a three-month repair. Tom, Brady, and Sharon all get name-checked, so this is a crew with structure, not one guy juggling everything. For urgent jobs, several customers had techs on site within hours or same-week at worst. If you've got a commercial fridge or an unusual install, this is a team that's clearly done stranger things than a split system. Ask for Dean at the quote stage if you're planning a full system replacement, because customers say he's genuinely across the newer tech.
Their work
What it's like working with them
Based on a sample of Google reviews (99 total)
“Sharon has been lovely to deal with”
“he completed the installation efficiently and left no mess”
“the price we paid was very reasonable”
“Came within a few hours of my call”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About O'Connells Refrigeration & Air-Conditioning
Dean and his team handle the tricky stuff, not just clean installs. One customer watched them chase a persistent refrigerated AC fault across four visits over three months without giving up. That patience for diagnosis is the kind of thing you want when your cooling dies in December. The reviews point to an ordered operation: Sharon or the office staff take the first call, Dean answers the hard questions, and Brady, Tom, and the crew handle service work and installs. Commercial fridges in Falls Creek kitchens and horsefloat aircon units both show up in the reviews, so they're comfortable off the standard residential path. People keep mentioning they turned up when they said they would, which in this trade is worth saying out loud. If you want someone who explains what they're doing, Tom gets called out specifically for walking customers through the steps. The team also quotes fast and often fits urgent work into the same week.
Best for: urgent aircon breakdowns across Albury-Wodonga, commercial refrigeration work in regional kitchens, and full ducted system replacements where you want a layout that actually saves power.
Location
Often needed together
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Claim This Profile — Free →Common questions about O'Connells Refrigeration & Air-Conditioning
Who actually comes out to my job?+
Reviews name Dean for quotes and bigger decisions, with Tom, Brady, and other technicians handling service and installs. Several customers mentioned the same crew over multiple visits, which points to a stable team. You can ask who's scheduled when you book.
Do they handle urgent or same-week work?+
Yes. Multiple reviews describe callouts within a few hours, and others had units fitted within the same week around builder schedules. If you have a hard deadline, mention it when you call.
What areas do they cover?+
Albury-Wodonga is their home base, but reviews show jobs further out. One commercial fridge repair was in Falls Creek. If you're outside the twin cities, ask the office about travel arrangements.
Are their prices competitive?+
Customers repeatedly say the final bill was lower than expected. That includes servicing two evaporative units over two visits where the customer braced for a hefty invoice. Quotes usually come through within 24 to 36 hours.
What type of work do they specialise in?+
Split systems and ducted units make up most residential mentions, but they also do evaporative servicing, commercial refrigeration, and odd jobs like horsefloat aircon. Dean gets praised for designing more efficient ducted layouts.