Wade Smith Plumbing Pty Ltd
Ben and the crew consistently fix urgent plumbing on the same day, from gas leaks to heat pump swaps.
What jumps out is the sheer consistency of Ben, who gets named in nearly half the sample for hot water swaps, gas leaks and urgent fixes. The Roosters-style crew structure shows in reviews praising apprentices like Sam and Bailey being taught on the job by senior tradies, which matters if your job runs longer than a day. You get the sense this is a genuine local team rather than a rotating cast of strangers. For scheduling, several homeowners confirm next-day or same-day attendance without fuss, though you should still book ahead for big roof or excavation jobs. Nothing negative showed up across the sample. If you want a round-the-bend hot water emergency sorted without drama, this crew seems built for it.
Their work
What it's like working with them
Based on a sample of Google reviews (244 total)
“Same day replacement of hot water system”
“Luke and Darcy worked tirelessly to make sure my rain gutters would function”
“Ben was teaching Sam (apprentice) was great”
“Chelsey from the office was also great to deal with”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Wade Smith Plumbing Pty Ltd
Hot water is the clear speciality here, with Rheem heat pump installs mentioned again and again. Roof plumbing is nearly as big, from stormwater reroutes through to a full 75-year-old roof replacement. The team is deep for a local Wodonga shop, with Ben leading charge across hot water, gas leaks and repairs. Luke and Darcy pop up on gutter jobs, Ethan handles air conditioners, and Hamish takes on the ground work. It's all residential work, and the crew's habit of teaching apprentices on the job runs through the reviews like a signature. Communication is tight, from Chelsey in the office to the trades at your door. They seem to treat urgent same-week callouts as normal, not an extra. If you need a heat pump swapped, a blocked drain cleared or a roof leak chased, this shop covers it. Ask for Ben when the job is urgent or you need the works explained as it goes.
Best for urgent hot water replacement, gas leak detection, and roof repairs after Border storms when you want a named local crew rather than a rotating team.
Location
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Claim This Profile — Free →Common questions about Wade Smith Plumbing Pty Ltd
What areas do Wade Smith Plumbing cover?+
While home base is Wodonga, reviews show they cover surrounding Border towns. One customer mentions a job in Yackandandah for rainwater tanks. Given the number of tight-knit referrals across Wodonga and surrounds, best to confirm your exact street with the office if you're further out.
Do Wade Smith Plumbing handle urgent callouts?+
Yes, and the reviews back it up strongly. One customer called the after-hours line about a major roof leak and Ben fixed the air conditioner within half an hour on a 43-degree day. Another mentions same-day hot water replacement on a Thursday afternoon. They consistently turn urgent work around fast without fussing about overtime.
Which technician should I ask for?+
Ben is the standout for hot water, gas leaks and repairs, named in nearly half the reviews. Luke and Darcy specialise in gutter and downpipe work, while Ethan handles air conditioners. If you need ground work or substantial pipework like an ensuite excavation, Hamish gets praised for that. The office can steer you right if no specific name is on your job.
Are they good with owner-occupied homes with kids and pets?+
Several reviews mention how at ease the crew made families feel. One customer notes Ethan gave their dog a pat and interacted with their toddler during a swampy service. Others specifically mention tradies offering to remove work boots inside the house. These are small signals of respect that repeat often.
What about pricing and quotes?+
Customers using words like affordable, competitive and fair and reasonable point to sensible pricing. The office quotes are done by Ash and described as tailored and professional. For bigger jobs like a roof replacement you'll get a clear quote discussion, and for smaller leaks the price feels reasonable based on review mentions. Confirming a fixed quote before extras like excavation is wise.