The Pool Boy Pool Shop
Mark walks new pool owners through everything, and Greg sorts problems others couldn't.
The thing that stands out most is the same shop and mobile team solving things fast, with several customers saying someone was out within hours. Mark gets praised for explaining pool stuff to new owners, while Greg sorted a problem others couldn't. Under new management recently, and yet the service pattern holds steady across old and new reviews. One customer paid $30 for a part quoted at $89 nearby, so their pricing can genuinely beat other local options. If your pool keeps going green or you're new to the whole thing, ask for Mark or Greg by name.
Their work
What it's like working with them
Based on a sample of Google reviews (32 total)
“they've been there within hours to assist”
“they don't mess you around with over the top chemical additives”
“Generous with his time and explanation for us new pool owners”
“the part I purchased cost me $30”
“Courtney and Sally helped me with the right advice”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About The Pool Boy Pool Shop
The shop side and the on-road crew work as one team, so advice at the counter usually matches what the technician does at your pool. Mark gets name-checked for walking new owners through how everything works rather than rushing off. Greg is the one to ask when your water chemistry keeps drifting and other places have shrugged. Courtney and Sally in the shop give seasonal advice without pushing extra chemicals, which several reviewers called out. Reviews keep pointing at speed, multiple customers say someone was there within hours when a problem flared up. They don't upsell additives, one review praised them for not messing customers around with over-the-top chemical packs. Pricing holds up against online, a pump part went for $30 when another local shop wanted $89. Under new management recently, but the same service pattern shows across old and new reviews. Suits new pool owners, time-poor households, and anyone fed up with green water that won't clear.
Best for: new pool owners learning the ropes, urgent pool problems needing same-day help, and honest parts and chemical advice at local prices.
Location
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Claim This Profile — Free →Common questions about The Pool Boy Pool Shop
Does The Pool Boy Pool Shop handle urgent pool problems?+
Yes. Multiple reviewers said they had someone out within hours when something went wrong, including regular service jobs and urgent fixes. If it's pressing, call the shop and they seem to prioritise getting a technician to you quickly.
Who should I ask for if I'm new to owning a pool?+
Mark gets the most praise for walking new pool owners through how things work. Courtney and Sally in the shop also get named for season-ready advice without overcomplicating it.
Do they push extra chemicals or products?+
No, several reviews specifically said they don't mess customers around with over-the-top chemical additives. The advice leans practical, focused on what your pool actually needs.
Are their parts and pricing competitive?+
Reviews suggest yes. One customer paid $30 for a part that was quoted at $89 at another pool shop in the region and $49 online. They also carry a large range of products ready to go.
What areas does The Pool Boy Pool Shop service?+
Reviewers don't spell out a service map, but the shop is in Wodonga and customers in the region use both the store and the mobile team. If you're nearby, give them a call to confirm they can reach your address.