Big River Roofing
Dean and his crew take on roof failures other contractors created, then fix the damage properly.
The strongest thread is Dean and his team fixing roofs other contractors have botched, including a full flat roof refit after a ceiling collapse. Customers also mention Eric for straight roof installs and Pete for on-site work. Recent reviews show real inconsistency: several five-star jobs sit right next to one and two-star complaints about three-month quote waits and one rude phone interaction. That spread matters more than the average, so treat their responsiveness as a live question. Before booking, lock down a confirmed start date and ask who will be on site each day. The workmanship praise is consistent, but the office follow-through is where this business splits reviews.
What it's like working with them
Based on a sample of Google reviews (27 total)
“Dean with all his expertise”
“Repointed the whole roof”
“arrived on time”
“providing support for a small task”
“still waiting for the call back”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Big River Roofing
Big River Roofing does a lot more than basic roof replacement. Reviews mention full roof restorations, repointing, flat roof refits and complex fix-ups after other contractors got it wrong. Dean is the person customers name for tricky structural and diagnostic work. Eric gets called out for solid new roof installs. Pete and Sharon handle on-site and office details with older homeowners especially happy with their patience. The crew is large enough to bring in other trades, like Jacob from Evolve Building and Renovations, when a sagging roof needs extra hands. Recent reviews do swing wildly, from 'couldn't be happier' to complaints about silence on quotes. For urgent inspections or roof restorations, customers most often praise their speed and thorough cleanup. For pricing, one reviewer noted the final bill was adjusted down to reflect actual time taken, which is rare integrity.
Best for: complex roof restoration and refit jobs, homeowners burned by a previous roofer, and full tile repointing and leak-proofing work ahead of winter.
Location
Often needed together
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Claim This Profile — Free →Common questions about Big River Roofing
Does Big River Roofing handle urgent roof repairs in the Wodonga area?+
Several customers mention getting an urgent roof inspection quickly, with the crew praised as professional and thorough. For urgent issues like leaks or a sagging roof, ring the office and be clear about the timeline. If you need a same-day or next-day site visit, confirm it directly with admin rather than assuming it from the review pattern.
Who are the key people customers mention at Big River Roofing?+
Dean is the name that comes up for complex structural refits and diagnosis-heavy work. Eric gets credit for new roof installs, and Pete is mentioned for being professional and courteous on site. Sharon is named in the office, especially for being patient with older customers and following up after quotes.
What should I watch out for with Big River Roofing's communication?+
A noteworthy share of reviews mention delayed quotes, unreturned calls, or weekends of silence unless the customer chases first. That doesn't mean the workmanship is weak. But before committing, ask for a written quote deadline and a confirmed start date, then follow up the day before to lock in the crew.
Does Big River Roofing do more than standard roof replacements?+
Yes. Reviews mention full roof restorations, repointing of tiled roofs, flat roof refits, fascia repairs, gutter and spouting fixes, stormwater work, and repairs to ceilings damaged by previous roof failures. They also work with other trades like Evolve Building and Renovations on jobs that need more than roofing, such as a sagging roof.