Northern Suburbs Glass Service PTY LTD
Walk-in glass cuts done in minutes — same-day window replacements are a genuine specialty here.
The 50 reviews analysed span nearly a decade, and the earlier period skews more consistently positive (4.6★ average) than the more recent window (4.2★), with the gap driven by a handful of complaints about poor phone manner, one scheduling mix-up where a glazier arrived three hours early without notice, and an isolated workmanship concern. That inconsistency is worth noting, but it affects a small share of the sample — the majority of recent reviews still describe fast, no-fuss service. If you're calling ahead, it's worth confirming a specific arrival window in writing and double-checking your measurements are acknowledged before you leave the counter.
Their work
What it's like working with them
Based on a sample of Google reviews (57 total)
“rang in the morning and was done by lunch time”
“Kaitlyn is a fantastic help every time that i call”
“Splashback installed this morning and it is amazing”
“customer service has gone down hill at a nose dive”
What they help with
Based on what their customers hired them for
How they stack up
Context from 261 glass & glaziers in Adelaide
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Northern Suburbs Glass Service PTY LTD
Running for over two decades out of Salisbury Plain, this glazier covers a broad spread of residential glass work — from emergency window replacements and louvre panel cuts to kitchen splashbacks and sliding door seal repairs. The team is known for walk-in, same-day turnarounds: multiple customers describe calling in the morning and having glass cut, fitted, or installed by lunchtime, often without booking ahead. Kaitlyn is specifically mentioned for her phone manner and quoting process, making the first contact smooth even for customers who aren't sure what they need. The business suits homeowners who want a local shop where small jobs (a $10 glass cut, a single replacement pane) are taken seriously rather than turned away. They've also handled more involved work — splashback installations, tempered glass panels, and cabinet glass — and have occasionally pointed customers toward other specialists when a job falls outside their scope, which is a useful signal about how they operate.
Best for: urgent same-day window glass replacement, small custom glass cuts you can collect in person, residential louvre panel replacement, and kitchen splashback installation.
Location
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Claim This Profile — Free →Common questions about Northern Suburbs Glass Service PTY LTD
Can Northern Suburbs Glass Service cut glass to size while I wait?+
Yes — this is one of the things they're most consistently praised for. Multiple customers describe walking in with dimensions and leaving with cut glass in under 15 minutes. For very small jobs, at least one customer was charged as little as $10. That said, they do note when stock isn't on hand, so calling ahead if you need a specific thickness or type is sensible.
How quickly can they replace a broken window?+
Same-day replacement is a recurring theme across the reviews — several customers describe calling in the morning and having the glass fitted by lunchtime. One customer noted the glazier arrived within an hour of their initial call. For scheduled appointments, it's worth confirming a time window when you book, as one review mentioned an early unannounced arrival causing inconvenience.
What do customers say about their pricing?+
Price comes up frequently as a positive — customers describe saving money compared to other quotes, sometimes significantly (one review mentioned saving $80). A single reviewer did note receiving a quote 50% higher than a competitor for the same job, so it's worth getting a comparison for larger or more complex work. For standard cuts and single-pane replacements, the pricing feedback is broadly positive.
Do they install kitchen splashbacks?+
Yes — splashback installation is specifically mentioned in multiple reviews, including at least one customer who noted the team handled an imperfect wall without issue. They also supply and fit tempered glass panels. If you have a non-standard wall situation, it's worth describing it when you call so they can assess before scheduling.
Who should I ask for when I contact them?+
Kaitlyn is named by multiple reviewers as the go-to person for quotes, supplier queries, and general enquiries — customers describe her as helpful and responsive on the phone. The owner has also been mentioned as coming out to help explain jobs in person. Reviews suggest the front-desk experience can vary depending on who answers, so if you're calling to arrange something specific, asking to speak with Kaitlyn by name may be worthwhile.