Advanced Pools
Technicians Marc and Karl diagnosed a fault in five minutes that a competitor spent 45 minutes getting wrong.
Three reviews in the sample raise concerns about responsiveness — one new customer had a booking cancelled days out with no alternative offered, another waited nearly a month for a quote callback — so if you're a first-time customer in peak season, it's worth calling ahead to confirm they're taking new bookings before you plan around them. Separately, two reviews flag parts and pump pricing as significantly above what's available online or elsewhere, so for larger equipment purchases it's worth getting a comparison quote; the in-store advice and water testing are widely praised and appear to carry no hidden cost.
Their work
What it's like working with them
Based on a sample of Google reviews (63 total)
“Marc and Karl arrived promptly and found the problem within five minutes”
What they help with
Based on what their customers hired them for
How they stack up
Context from 216 pool maintenances in Adelaide
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Advanced Pools
Advanced Pools is run as a family business with several team members mentioned repeatedly by name across reviews: Marc and Karl handle on-site diagnoses and installations, and were praised for identifying a deteriorated jet seal problem within five minutes that another service provider spent 45 minutes misdiagnosing; Sav handles customer-facing service with notable professionalism; and Bruno, cited by a customer going back over a decade, spent time reviewing house plans at no charge to advise on pool provisions during a new build. That mix of technical depth and no-charge advisory work is a recurring thread — staff regularly fix or diagnose issues on the spot without billing for labour, including a multiport valve assembly repaired the same day at no charge and a vacuum cleaner with damaged bearings fixed in-store for parts only. The business operates a physical store in Campbelltown and also sends technicians to homes, covering both retail product sales (pool cleaners, sand filters, salt water conversion equipment) and hands-on servicing, with a particular strength in equipment troubleshooting and chemistry advice. Multiple customers with 20-30 years of loyalty specifically call out that staff don't upsell to the most expensive option and don't push products that aren't needed — a pattern distinct enough to appear in reviews across different years. They're well suited to homeowners who want to understand their pool, not just hand it over: staff take time to explain problems and solutions, and free water testing is available in-store.
Best for: diagnosing pool equipment faults that other providers have missed, in-store water testing and honest product advice, salt water conversions and pool cleaner installations, and long-term pool maintenance for homeowners who want to understand their pool rather than just hand it over.
Location
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Claim This Profile — Free →Common questions about Advanced Pools
Does Advanced Pools take on new customers for regular pool servicing?+
Based on reviews, capacity for new service clients can be limited during peak periods — at least one reviewer had a booking confirmed and then cancelled days out, with the reason given that they weren't taking on new clients at the time. If you're looking for ongoing servicing rather than a one-off visit, it's worth calling directly to confirm availability before making plans. For in-store visits, water testing, and product purchases, customers report no such issues.
What do customers say about pricing at Advanced Pools?+
The picture is mixed. Many reviewers — including long-term customers spanning 20-30 years — say prices are fair and staff never push expensive options unnecessarily. However, two to three reviewers specifically flagged pump replacements and equipment purchases as priced significantly higher than online alternatives, with one quoting a sand filter at $950 versus $625 elsewhere. For consumables and in-store advice the value seems well regarded; for major equipment purchases it's worth comparing quotes.
Which staff members are mentioned most in reviews, and what are they known for?+
Marc and Karl are the most frequently named technicians, praised for fast and accurate on-site diagnoses — one reviewer noted they identified deteriorated jet seals within five minutes after another company had misdiagnosed the problem entirely. Sav is mentioned by name for professional and courteous in-person service. Bruno appears in a review going back over a decade, credited with spending time on house plans during a new build consultation at no charge.
Will Advanced Pools come out to my home, or is it an in-store service only?+
Both. The business operates a physical store in Campbelltown where customers can bring equipment for same-day repairs and free water testing. Technicians also attend homes for installations, pump replacements, solar heater plumbing, and fault diagnosis. One reviewer noted a technician arrived within an hour of a phone call during a weather event to replace a failed pump part, suggesting they can move quickly when capacity allows.
Is Advanced Pools suitable for someone who doesn't know much about pool maintenance?+
Reviews suggest it's a good fit — multiple customers specifically mention that staff take time to explain problems and solutions without assuming prior knowledge, and that they never feel pushed toward products they don't need. Free in-store water testing is available, and several reviewers describe learning substantially about pool care from repeat visits. One customer noted they came in as a first-time pool owner and left feeling confident about what they were doing.