BRIDGESWADE
Sarah repeatedly gets customers through swim spa permits and keeps projects moving from dig to landscaping.
What stands out most is Sarah, who customers name repeatedly for sorting swim spa permits, keeping projects moving, and making the whole process feel less stressful. The small crew gets praised across the board, from Grant and Des on installations to Lachie on paving and landscaping. That points to knowledgeable people rather than whoever is free that day. Long-term customers matter here too, with a few reviewers describing a decade of servicing and repairs from the same team. A warning though: two recent reviews are blunt about poor quality workmanship on a leaking pool and rude customer service at the counter. The recent rating spread is genuinely mixed, so ask who will actually be on your job and get the workmanship details in writing before they start digging. For a standard pool or spa install with clear expectations, the reviews suggest you'll likely be well looked after.
Their work
What it's like working with them
Based on a sample of Google reviews (34 total)
“worked through all the swim spa permit requirements”
“after-sales support has been excellent”
“Bridgeswade customers for over 10 years”
“nothing that cant be repaired or refurbished”
What they help with
Based on what their customers hired them for
How they stack up
Context from 355 pool builders in Ballarat
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About BRIDGESWADE
Bridgeswade has been selling and installing pools and spas around Ballarat for about 25 years. The team handles the whole job, from permits and site surveys through delivery, concreting and landscaping. Sarah is the person customers repeatedly name for working through swim spa permit requirements and keeping the project on track. Des, Grant and Lachie each get praise in separate reviews, particularly Lachie for paving and concreting after the pool goes in. The workshop also repairs and refurbishes older pool equipment, so this is not a shop that only sells new gear. Several long-term customers mention a decade of servicing and repairs from the same crew. A few recent reviews are blunt about quality and customer service, so the experience can vary depending on the job and the day.
Best for: full pool and swim spa installations with permit management in Ballarat, long-term servicing and repairs of existing pools, and projects where a named customer contact matters.
Location
Often needed together
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Claim This Profile — Free →Common questions about BRIDGESWADE
Does Bridgeswade handle swim spa permits?+
Yes. Multiple customers mention Sarah specifically for working through swim spa permit requirements and keeping them updated on progress. One customer said she made their install happen before Christmas.
Do they only install new pools, or can they fix existing ones?+
They do both. The workshop repairs and refurbishes pool equipment, and long-term customers mention servicing, repairs and a pump replacement years after their initial install. If your pool gear is playing up, it's worth asking directly what they can fix.
Who are the key people at Bridgeswade?+
Sarah handles permits and project coordination, and is the person most often named in reviews. Grant and Des manage installations and servicing, while Lachie Baker gets specific praise for concreting, paving and landscaping. Tom also appears in several spa delivery reviews.
How does the quality hold up after installation?+
The split in reviews is worth knowing. Some customers describe ten years of reliable service, while two recent reviews mention a leaking pool and poor workmanship. Before committing, ask about their warranty process and exactly what happens if something leaks after installation.