Poolside Ballarat
Kim and Ian have helped customers with spa water chemistry even when the spa was bought from another shop.
The strongest thread is staff helping with spa water chemistry and product support, sometimes for people who bought their spa from another shop. Kim and Ian get named for going beyond to get water right, and Ricky is the person customers mention for swim spa and sauna purchases. One recurring caution is around service and staffing, with two reviews describing slow or absent in-store help and promised follow-up that did not happen. Book a purchase or water consult with a named person, and confirm any service schedule in writing. The shop floor stock itself gets steady praise.
Their work
What it's like working with them
Based on a sample of Google reviews (14 total)
“Knowledgeable and really helpful staff”
What they help with
Based on what their customers hired them for
How they stack up
Context from 355 pool builders in Ballarat
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Poolside Ballarat
Ricky runs the place and is the name to ask for if you are looking at swim spas. Kim and Ian get praised for water chemistry help even when you bought your spa elsewhere. They stock saunas, swim spas, and spa chemicals from a shop floor in Wendouree. Some customers travel a long way specifically for their products. The strongest praise ties to post-sale support and water balancing, not just the sale. They sell through the store more than from roadworks or big builds. If you already own a spa, they are still set up to help you. Chat to Ricky about a swim spa or sauna, and check who is on the counter for chemical advice.
Best for: buying a swim spa or sauna, getting spa water chemistry help even if you bought elsewhere, and picking up spa supplies from a Wendouree shop.
Location
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Claim This Profile — Free →Common questions about Poolside Ballarat
What is Poolside Ballarat best known for?+
Swim spas and saunas lead the reviews, with Ricky named as the main contact for those purchases. Customers also visit for spa chemicals and water testing.
Can they help if I bought my spa somewhere else?+
Kim and Ian get praised for helping a customer get their water right even though the spa was bought elsewhere. That support seems to be a real strength of the store.
Who should I ask for?+
Ask for Ricky if you are thinking about a swim spa or sauna. For chemical and water chemistry help, reviews name Kim and Ian.
Do they provide ongoing spa servicing?+
One review mentions organising monthly service but not receiving it. Confirm service arrangements in writing and chase up a start date if you go that route.