Sandhurst Air Conditioning & Plumbing
Paul is the tech who saves very old air conditioners when other people would have given up.
The strongest thread is a deep loyalty from long-term Bendigo customers, some stretching back a full decade with Lyn and Trevor. Paul gets specific praise for sticking with old units most techs would walk away from, and the team has owned up and fixed their own past install fault at no charge. But the feedback also splits sharply when it comes to phone experiences: roughly a third of reviewers describe blunt or unhelpful staff when asking for urgent help, gas refills, or simple service. That inconsistency is worth weighing if your first impression matters as much as the work itself. For existing customers and tricky older systems, the respect runs genuinely deep.
Their work
What it's like working with them
Based on a sample of Google reviews (19 total)
“they took complete ownership of the fault”
“quick response and 2 hours later he was there”
“Very rude and blunt”
What they help with
Based on what their customers hired them for
How they stack up
Context from 620 air conditionings in Bendigo
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Sandhurst Air Conditioning & Plumbing
Paul is the name that comes up when your old air conditioner should be beyond saving. He fixed a very old unit when other people would have thrown in the towel. Lyn and Trevor run the show and have clearly been around Bendigo for a long time, with one customer saying they have used Sandhurst for 10 years. Several reviews point to them taking ownership when something goes wrong, including fixing a faulty installation from four years earlier at no cost. There is also a hospitality angle: when they could not help immediately, they referred a customer to another distributor without hesitation. This looks like a business that has a strong base of loyal, long-term residential customers. If your unit is mid-winter and you are unwell, reviews suggest they will move things around to get you sorted. Just know the phone manner is a genuine point of friction with some customers, so be clear about what you need when you call.
Best for: repairing very old air conditioners, long-term servicing for Bendigo homes, and mid-winter urgent installs for existing customers.
Location
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Claim This Profile — Free →Common questions about Sandhurst Air Conditioning & Plumbing
Who are the key people at Sandhurst Air Conditioning & Plumbing?+
Lyn and Trevor are the names behind the business, with Paul and Mark also mentioned for work on site. Paul gets the most specific praise for repairing very old units, while Mark is noted for great customer service. If you have an older system, asking for Paul is a safe bet.
Do they handle urgent or emergency jobs?+
Reviews suggest they can move fast, with one customer getting a technician there two hours after calling. There is also a story of them sourcing and installing a unit mid-winter for someone who was ill. But some customers have found the phone manner blunt when asking for urgent help, so be ready to be clear about what you need.
What kind of air conditioning work do they do?+
The reviews point to old air conditioner repairs, servicing, and installations, including a Daikin unit. They also do plumbing under the same name, though most customer feedback is about cooling work. Confirm the plumbing side directly if that is what you need.
Do they have long-term Bendigo customers?+
Yes. One review mentions using Sandhurst for 10 years for servicing and maintenance, with realistic recommendations and trust that they are not trying to rip people off. Several reviews suggest a loyal local customer base.
What if they cannot help straight away?+
One customer was referred to another distributor who could help immediately, which suggests they will point you to someone useful rather than leave you stuck. Not every business does that, and it came across as genuinely helpful in the review.