O'Brien Glass® Brisbane
O'Brien Glass technicians handle complex jobs that expand beyond original scope without complaint.
From 814 Google reviewsThe standout pattern is their willingness to handle jobs that expand beyond the original scope without complaint, plus their direct insurance billing process that removes hassle for storm damage claims. Multiple customers specifically mention using O'Brien for both automotive and home glass work, suggesting they deliver consistent quality across both services.
Their work
What it's like working with them
Based on a sample of recent customer reviews (814 total)
“Bernie was very lovely and kind very clean and tidy”
“repair our window through our insurance”
“job was bigger than previously planned but just treated it as no problem”
“Bernie the glazier was here within 3 hours”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About O'Brien Glass® Brisbane
O'Brien Glass operates as both an automotive and residential glass specialist, with technicians like Bernie, Cameron, and Jared handling everything from storm damage repairs to emergency home glass replacements. The business processes insurance claims directly, streamlining the repair process for customers dealing with hail damage and severe weather impacts. Their technicians are consistently praised for adapting to larger-than-expected jobs without complaint and for handling complex window types including older casement windows. What sets them apart is their comprehensive cleanup process and willingness to explain glass options and installation methods to homeowners. They're particularly well-suited for insurance work and emergency callouts, with customers reporting same-day service and technicians arriving within hours of initial contact.
Location
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Claim This Profile — Free →Common questions about O'Brien Glass® Brisbane
Does O'Brien Glass handle insurance claims directly?+
Yes, multiple customers mention O'Brien processing insurance claims directly for storm and hail damage repairs. This removes the hassle of dealing with insurance paperwork yourself. Customers specifically praised Cameron for completing window repairs 'through our insurance' with a smooth, hassle-free process. You'll want to confirm your specific insurer is covered when you call.
How quickly can O'Brien Glass respond to emergency calls?+
Based on customer reviews, they offer genuine emergency service with rapid response times. One customer reported Bernie arrived within 3 hours of their initial call for emergency home glass replacement. Gloria in their office is mentioned as being efficient at scheduling urgent callouts. However, response times likely vary based on location and current workload.
Can O'Brien Glass handle older or unusual window types?+
Yes, customers specifically mention successful repairs to 'old style casement windows' after storm damage. Their technicians are praised for adapting when jobs become 'bigger than previously planned' without complaint. Jared completed a complex window replacement that expanded beyond the original scope. They appear well-equipped for challenging installations that other glaziers might struggle with.
What do customers say about O'Brien Glass's cleanup process?+
Multiple customers specifically praise their thorough cleanup after completing work. One review states 'they even cleaned up after themselves!!' with obvious surprise and appreciation. Bernie is described as 'very clean and tidy' during repairs. This attention to leaving your property clean appears to be a consistent part of their service approach rather than an occasional bonus.