Arctic Air Refrigeration & Electrical Services
Brent teaches customers how to use their system, and the install crews leave nothing behind.
The strongest pattern is a crew that does tidy install work and actually explains the system before they go. Brent, Nathan and Angus each get named for knowing their stuff, and Damon runs the show from quote to handover. Scheduling and after sales care split reviewers hard, with enough complaints about late arrivals, reschedules and slow repair callouts to make it a genuine pattern, not a one off. If you are booking a new install with flexible dates, the work gets real praise. If you have an urgent repair or a firm deadline, lock in a time and chase confirmation the day before.
Their work
What it's like working with them
Based on a sample of Google reviews (62 total)
“clean and efficient and also took the time explained”
“Angus was on the ball”
“removing our old evaporative system and install the new refrigerated system”
What they help with
Based on what their customers hired them for
How they stack up
Context from 647 air conditionings in Bunbury
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Arctic Air Refrigeration & Electrical Services
Damon runs this Bunbury outfit and plenty of reviewers mention him by name for quotes and running the job. Brent gets singled out for explaining how to actually use a reverse cycle system properly, not just fixing it. Nathan is the one praised for cheetah speed without cutting corners on quality. Angus turns quotes around fast, with one customer getting advice within a couple of days of an online request. The install crews get consistent mentions for turning up, cleaning up and talking through features before they leave. They handle ducted reverse cycle, split systems, evaporative swaps and full replacements. One customer went back 14 years after his first install because the first system lasted. Reviews swing between glowing praise and sharp complaints about scheduling and after sales care, so the experience really depends on the job and the timing.
Best for ducted reverse cycle and split system installs, evaporative to refrigerated swaps, and homeowners who value a tidy crew that explains the handover.
Location
Often needed together
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Claim This Profile — Free →Common questions about Arctic Air Refrigeration & Electrical Services
Who are the main people customers deal with at Arctic Air?+
Damon is the owner and handles a lot of quotes. Brent, Nathan and Angus get the most name checks for service and installation work. Steph in the office is praised for answering questions and sorting details.
Do they do urgent air conditioning repairs?+
Some reviewers had prompt service and quick turnarounds, but others waited weeks for a repair slot. If your job is urgent, ask for a firm time and confirm the day before.
What do reviews say about their installation quality?+
The install crews are regularly praised for tidying up, explaining features and finishing without a mess. Customers mention old systems being removed and hauled away too.
Are they reliable when it comes to turning up on time?+
Mixed picture. Plenty of customers say they arrived as agreed, but several others describe no shows and reschedules. Hard deadlines warrant a morning slot and a confirmation call.
What should I know about after sales service?+
Some customers had repairs sorted quickly under warranty. Others report slow callbacks and long waits for diagnosis. Getting repair expectations in writing up front seems smart.