Busselton Refrigeration & Air Conditioning
Customers keep naming Dean, Scott, Josh and Jackson for careful installs, clear control demos and patient troubleshooting.
The standout praise is for full ducted system installations, especially Daikin units in four-by-two homes, often done in a day with a careful walkthrough at the end. Names repeat across reviews. Dean quotes and plans, Scott explains the controls, Josh handles service work, and Jackson gets called out for fixing fridges and talking people through resets. That feels like a stable crew, not whoever is free that afternoon. The flip side is that reviews wobble. A fridge sat with them for three months without clear communication, and one customer felt they were pushed toward replacing an evaporative unit before the actual fan motor fault was diagnosed. Those kinds of gaps matter when a household relies on cooling through summer, so if your job has a hard deadline or an uncertain fault, pin down who will attend and what happens if the first visit doesn’t sort it. The best experiences in these reviews came from planned installs with Dean or Scott involved.
Their work
What it's like working with them
Based on a sample of Google reviews (29 total)
“Scott went through the controls very thoroughly”
“work was all done in one day”
“Jackson for being so patient”
“clean and tidy workmanship”
What they help with
Based on what their customers hired them for
How they stack up
Context from 27 air conditionings in Bunbury
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Busselton Refrigeration & Air Conditioning
The reviews map out a clear crew here. Dean handles planning and quotes, Scott runs through the controls after install, and Josh does service callouts. Jackson gets name-dropped for both fridge diagnostics and patient phone help when a heating system needed resetting. Their bread and butter is Daikin ducted systems in four-by-two style homes, though they also tackle fridges, cool rooms, and Webasto units. Long-term customers stick around. One had them install a system in 1999, then called the same business back for the replacement. That durability catches attention more than the marketplace average. Recent reviews vary widely though, with some folk praising to the skies and others genuinely frustrated. If you want the full picture, focus on who will actually be at your house and get specifics in writing before the works starts.
Best for: Daikin ducted system installs in four-by-two homes, planned residential replacements, and households that value a guided walkthrough of the controls after the job.
Location
Often needed together
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Claim This Profile — Free →Common questions about Busselton Refrigeration & Air Conditioning
Who are the key people to ask for at Busselton Refrigeration & Air Conditioning?+
Reviews mention Dean for quotes and planning, Scott for post-install control walkthroughs, Josh for service callouts, and Jackson for fridge diagnostics and patient phone help. If you have a planned ducted install, Dean or Scott are the names that come up most often with positive feedback.
Do they mainly do installations or repairs?+
Both, but the strongest praise is for ducted system installs, particularly Daikin units in four-by-two homes. Repairs and services also show up, including evaporative cooling, fridges, cool rooms, and Webasto systems. Fridge and cool room work has drawn some complaints about delays and unclear communication.
How quickly can they get a ducted system installed?+
Several reviews mention a full four-by-two ducted install completed in one day, with a handover tutorial afterward. One customer said a replacement was organised within about three weeks of the initial inspection. Your timing will depend on the system and their current schedule, so confirm upfront.
Are they suited to emergency or last-minute jobs?+
A couple of reviews mention responsive follow-up for urgent work, including one family needing a faulty air conditioner replaced for an elderly father. But other reviews describe delays, such as a two-week wait for a follow-up visit. For urgent jobs, ask about the expected wait and who will be sent.
What should I watch out for based on reviews?+
The clearest caution is around jobs that start as a diagnosis or small repair. Some customers felt the team rushed toward replacing equipment or replacing parts before the actual fault was found. Before committing, confirm what the quoted work includes and what happens if the problem isn’t fixed on the first visit.