Big T Electrical, Cooling & Solar
One crew for air con, solar, and electrical — and customers keep calling the same technicians back by name.
That consistency comes through across different jobs and different crew members, which suggests it's a company-wide standard rather than dependent on who shows up. Named technicians Bryce, Brayden, Guy, and Brandon each attract individual praise, and Joey's solar consultation style is mentioned specifically for going beyond the install to help customers actually use the system well. Two reviews in the sample describe the same regassing job on an elderly customer's air conditioner that failed within a fortnight, with the complaint being that the company attributed the re-failure to a new leak rather than accepting accountability — worth asking directly about their warranty or callback policy before committing to a diagnostic repair rather than a replacement. For straightforward installs, multi-service packages, and ongoing maintenance relationships, the body of evidence is strong; for complex repair diagnoses where the outcome is uncertain, it pays to ask upfront what happens if the fix doesn't hold.
Their work
What it's like working with them
Based on a sample of Google reviews (123 total)
“received a text setting out procedure time date and that the electrician would send a message 30 minutes before”
“Joey came out explained how the extra Solar Panels would work. The further increase in savings we would make”
What they help with
Based on what their customers hired them for
How they stack up
Context from 525 air conditionings in Bundaberg
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Big T Electrical, Cooling & Solar
Big T covers the full triangle of home services that Bundaberg homeowners typically need separate contractors for — split system and ducted air conditioning, electrical work from switchboards to cooktops, and solar plus battery installation. On the tools, Bryce and Brayden lead installations and are repeatedly named for clean, tidy workmanship and arriving ahead of schedule; Guy and Brandon are the go-to technicians for diagnostic and repair visits, with multiple customers noting they explain the fault and the fix in plain language before touching anything. Joey handles solar consultations and is praised for walking customers through how to time usage around their battery to maximise savings — a level of post-install education most installers skip. In the office, Laura coordinates bookings and quotes and draws specific praise for accommodating schedules rather than just slotting customers into whatever suits the crew. The business suits homeowners who want one company to manage their air con service, electrical upgrade, and solar in a single relationship rather than juggling separate trades — several reviewers explicitly say Big T is now the only contractor they call.
Best for: whole-home split system or ducted air conditioning installs, bundled electrical and solar projects managed under one contractor, and homeowners who want a consistent ongoing maintenance relationship with named technicians they can request.
Location
Often needed together
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Claim This Profile — Free →Common questions about Big T Electrical, Cooling & Solar
What areas around Bundaberg does Big T Electrical service?+
The business is based in Bundaberg Central and reviews confirm they service residential properties across the Bundaberg region. Reviews don't specify exact outer suburbs or rural radius limits, so if you're outside the immediate Bundaberg area it's worth calling to confirm coverage before booking.
Can Big T handle air conditioning, electrical, and solar in one visit or relationship?+
Yes — this is one of the clearest patterns across the reviews. Multiple customers explicitly mention using them for all three services, and at least one review describes a single-day visit that covered solar panel additions, panel cleaning, and air conditioning servicing simultaneously. Joey handles solar consultations and typically explains how to optimise usage around a battery system, which several customers found more useful than what other installers provided.
How do customers rate Big T's pricing?+
Pricing feedback in the reviews is consistently described as reasonable or competitive, with several customers noting quotes came in cheaper than alternatives. One reviewer with a trade background in electrical work specifically said the quote, booking, and workmanship all deserved five stars — which carries some weight given they'd know the market. No reviews mention unexpected charges or invoices that exceeded the quote.
What's the booking and communication process like?+
Based on multiple reviews, the standard process involves a confirmed date, a text the day before, a text the morning of the job, and a call or text 30 minutes before the technician arrives. Laura in the office is named several times for being responsive and flexible with scheduling. Several customers also mention being offered a reminder service for annual air con servicing, which suggests they track ongoing maintenance relationships.
Does Big T offer warranty or callbacks if a repair doesn't fix the problem?+
The reviews don't clearly document their formal warranty policy, and two reviews in our sample describe a situation where a regassing repair failed within two weeks with a disputed outcome. It's worth asking directly — before any diagnostic repair rather than a straight installation — what their policy is if the fix doesn't hold. For installations, no reviews raised similar concerns, and the workmanship feedback is consistently positive.