G & J Franks Electrical & Air Conditioning
Terry and crew drew genuine praise for a hands-on apartment air conditioning install.
Terry and his installation crew drew genuine praise from an apartment customer for a new air conditioning job, which suggests the technical work can be solid when the job actually gets completed. That said, 2 of the 3 sample reviews describe serious scheduling failures: missed appointments with no proactive follow-up, phones going unanswered, and in one case a customer being abused when they called to follow up — a pattern that, even across a small sample, is worth flagging before you book. Before committing, it's worth calling them directly during business hours to test responsiveness, and confirming your appointment date and time in writing so there's a clear record if something goes wrong.
Their work
What it's like working with them
Based on a sample of Google reviews (4 total)
“Terry and the boys were very knowledgeable and helpful”
“Booking in on the wrong date and wasted half a day”
What they help with
Based on what their customers hired them for
How they stack up
Context from 525 air conditionings in Bundaberg
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About G & J Franks Electrical & Air Conditioning
Terry leads the technical side at G & J Franks, and the one detailed positive review speaks specifically to his air conditioning installation work — a customer in an apartment praised Terry and his crew for their knowledge and helpfulness during a new split-system install. The business operates across both electrical and air conditioning trades, which is less common for a small local operator and means a single callout can cover lighting, power, and cooling in one visit. At roughly a year of trading, this is a young business still finding its footing in the Avoca and broader Capricorn Coast market. Based on what's visible, their sweet spot appears to be residential installs — new air conditioning units in apartments and homes — rather than large commercial or industrial work. The electrical side covers standard domestic jobs like kitchen lighting, though the reviews don't yet paint a detailed picture of their full scope. Anyone considering them for an air conditioning install would be wise to confirm scheduling directly with Terry or a senior team member rather than relying solely on the reception booking process.
Best for: new split-system air conditioning installation in residential apartments, and combined electrical and cooling jobs where a dual-licensed operator saves you booking two separate trades.
Location
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Claim This Profile — Free →Common questions about G & J Franks Electrical & Air Conditioning
What kind of air conditioning work does G & J Franks handle?+
Based on the available reviews, the team has completed split-system air conditioning installations in residential apartments, with technician Terry leading that work. The business category covers both air conditioning and electrical, so they appear set up to handle supply and install for cooling units alongside standard electrical work. Reviews don't detail whether they service or repair existing systems, so it's worth calling ahead to confirm if you need maintenance rather than a new install. Their residential focus suggests apartments and homes rather than commercial premises.
What areas does G & J Franks service?+
The business is based in Avoca, QLD, which sits within the Capricorn Coast region near Rockhampton. Reviews don't specify how far they travel for jobs, so if you're outside the immediate Avoca area, confirm their service radius before booking. As a small, recently established business, their coverage area may be more localised than larger regional operators. Contact them directly to check whether they cover your suburb.
How reliable is their booking and scheduling process?+
This is the area where reviews raise the clearest concern. Two separate customers reported appointment failures — one involving a wrong booking date with no proactive correction, and another a no-show with no explanation offered. Both reviewers had significant difficulty reaching the office by phone after the fact. If you do book, it's strongly advisable to confirm your appointment in writing (via text or email) and to ask for a direct contact number for the technician rather than relying on the main office line alone.
Who actually does the technical work on site?+
A satisfied customer specifically names Terry as the lead technician on their air conditioning installation, describing him and his crew as knowledgeable and helpful on the job. The business name references 'G & J Franks,' suggesting a family or partnership structure, but reviews don't mention additional named technicians beyond Terry. The one positive reviewer's experience suggests the on-site workmanship is a separate matter from the office administration — so getting Terry assigned to your job may be a useful thing to confirm when booking.
Is G & J Franks suited to small electrical jobs like lighting installation?+
The business does list electrical work alongside air conditioning, and one review mentions a customer who attempted to book them for kitchen light installation. Unfortunately that job was never completed due to scheduling issues rather than capability concerns, so there's no direct feedback on the quality of their electrical work for small jobs. If you have a straightforward lighting or power job, they may be capable of handling it, but the thin review record means you'd be going in with limited information. Getting a firm quote and confirmed appointment date in writing is especially important for smaller jobs.