Rum City Locks & Security
Adrian personally attends jobs and customers name him for getting complex lock and remote work done affordably.
Based on only 9 reviews we could analyse from a total of 18 on Google, the picture is genuinely split: four of the nine sample reviews are one-word or two-word complaints ('Rude', 'Unprofessional' appearing twice, 'Not a good service'), which is a higher negative rate than you'd typically expect and worth knowing before you book. That said, five reviews are enthusiastically positive, several naming Adrian and describing smooth, affordable jobs — so the divide likely comes down to individual encounters rather than a structural problem. Before booking, it's worth calling the office directly to gauge responsiveness and ask specifically about turnaround time for your job type, since the review pool is too small to draw firm conclusions either way.
Their work
What it's like working with them
Based on a sample of Google reviews (18 total)
“surprisingly affordable”
“Unprofessional”
What they help with
Based on what their customers hired them for
How they stack up
Context from 284 locksmiths in Bundaberg
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Rum City Locks & Security
Adrian, the owner and primary technician at Rum City Locks & Security, is praised by name across multiple reviews for hands-on expertise — customers specifically call out his knowledge and approachability, not just the company generally. The business handles a broader scope than a typical key-cutting shop: reviewers mention rekeying entire homes to a single key system, programming garage remotes, and cutting specialist caravan keys, suggesting Adrian works across residential security upgrades and recreational vehicle locksmithing. With roughly 26 years of operation and GST registration as a company entity, this is a long-running trade business rather than a sole trader side operation. Pricing drew specific positive comment from one customer who described the cost of a full lock rekey as 'surprisingly affordable,' which is worth noting in a regional market where emergency callout fees can be steep. The office appears to be staffed — one reviewer mentions 'the ladies in the office' — so there's likely a phone-answered front desk rather than a voicemail-only operation. The business suits homeowners wanting residential security consolidation, caravan or recreational key work, and general lock changes rather than high-security commercial installations.
Best for: rekeying a home to a single key system, getting specialist caravan or recreational vehicle keys cut, and residential lock changes where an experienced owner-operator is preferred over a franchise service.
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Claim This Profile — Free →Common questions about Rum City Locks & Security
What types of jobs does Rum City Locks & Security handle?+
Based on customer reviews, they cover residential lock changes, rekeying homes to a single key system, cutting specialty keys including caravan keys, and programming garage door remotes. One reviewer had their entire home rekeyed to operate on a single key, suggesting they're comfortable with multi-lock residential projects. Reviews don't mention large-scale commercial security work, so if that's your need, confirm directly with Adrian first.
Who will actually turn up to do the work?+
Multiple reviewers name Adrian as the technician who attended their job — he appears to be the working owner rather than a dispatcher who sends subcontractors. Reviewers describe him as knowledgeable and easy to deal with. The business also has office staff who handle calls and bookings, so you'll likely reach a person when you phone rather than a voicemail.
How quickly can they respond to an urgent locksmith need?+
One reviewer specifically praised the fast turnaround when they lost a set of caravan keys, describing the response as 'ASAP.' However, the small number of reviews means we can't confirm this as a consistent pattern. It's worth calling ahead to ask about same-day availability rather than assuming emergency response is always on offer.
What do customers say about their pricing?+
One reviewer who had all their home locks changed and a garage remote programmed described the total cost as 'surprisingly affordable.' That's the only direct pricing comment in the reviews we reviewed, so we can't give a reliable price range. It's always worth requesting a quote upfront before any work begins.
Are there any concerns I should be aware of before booking?+
Out of 9 reviews sampled, four were one-word or short negative reviews citing rudeness or unprofessional conduct — that's a higher proportion than typical. The five positive reviews are genuinely strong and name Adrian specifically. The overall Google rating sits at 3 stars from 18 reviews, which reflects this split. A quick phone call to the office before booking will give you a useful first impression of how they communicate.