Eden by Design Builders
Glenn has been called in by QBCC to rescue failed builds on multiple occasions — and repeat customers keep coming back.
The review trajectory is worth noting: reviews from the more recent period average noticeably higher than earlier ones, which at minimum suggests no obvious deterioration in quality. One strongly negative review describes a seriously disputed QBCC remedial job involving property damage and unfinished cladding — a significant account — but it stands alone in the sample and no other reviewer raises similar concerns, so treat it as a datapoint to ask Glenn about directly rather than a confirmed pattern. Before committing, it's worth asking him specifically about how he manages scope changes, who handles on-site supervision when he's not present, and whether he can provide references from jobs similar to yours in scale and type.
Their work
What it's like working with them
Based on a sample of Google reviews (11 total)
“keep a clean work site and get the job done in the timeframe laid out”
What they help with
Based on what their customers hired them for
How they stack up
Context from 344 bathroom renovations in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Eden by Design Builders
Glenn is the face and driver of Eden by Design — a hands-on builder with roughly 26 years in the trade who personally shows up on site, fields calls directly, and works through problems alongside his crew rather than delegating from a distance. The business spans well beyond bathrooms: reviews reference decks, verandahs, granny flats, retaining walls, portico repairs, and QBCC-appointed remedial work, which puts Glenn in the unusual position of being trusted to fix what other licensed builders have gotten wrong. That remedial work thread is worth noting — he's been engaged by QBCC Cairns on at least two separate occasions to step in after builder failures, which signals that the regulator considers him a safe pair of hands for difficult, disputed jobs. His team and subcontractors are specifically praised for keeping sites tidy, staying within agreed timeframes, and being easy to deal with day-to-day — not just the boss, but the whole crew. Glenn appears best suited to homeowners who need a single point of contact for multi-trade residential projects, including those in tricky locations or mid-build rescues, rather than someone looking for a bathroom-only specialist.
Best for: multi-trade residential renovations needing a single builder to coordinate, homeowners whose previous builder failed or went bust mid-project, and QBCC remedial or rectification work in the Cairns region.
Location
Often needed together
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Claim This Profile — Free →Common questions about Eden by Design Builders
What types of projects does Eden by Design actually take on?+
Despite being listed under bathroom renovation, reviews show a much broader scope: granny flat builds, large decks and patios, verandah conversions, retaining walls, roof replacements, and portico repairs all appear in customer feedback. Glenn has also been engaged by QBCC on at least two occasions to complete or repair work left unfinished by other builders. If you have a multi-trade residential project, this appears to be closer to his core offering than single-room bathroom work alone.
What areas does Eden by Design cover?+
The business is based in Whitfield, QLD, and reviews reference completed jobs in Gordonvale and Cairns — suggesting a service area that spans the broader Cairns region. One customer noted Glenn's responsiveness even while they were located in Cairns, which implies he operates comfortably across that geography. Confirm your specific location directly with Glenn, particularly for outlying areas.
How involved is Glenn personally on each job?+
Multiple reviewers specifically mention Glenn being available to speak with by phone, showing up on site during the project, and personally working through design and construction challenges. One customer noted he "worked with us on site to develop the design," suggesting he's not purely a quoting-and-managing figure. His crew and subcontractors are also mentioned positively for being easy to deal with, though Glenn appears to be the consistent point of contact customers interact with.
Has Eden by Design handled difficult or disputed building situations before?+
Yes — reviews mention at least two separate instances where Glenn was appointed by QBCC Cairns to complete or repair bathrooms and other works after a previous builder failed or went into administration. One reviewer described this as being done "to a good standard... given the challenging circumstances." This is a niche that not all builders take on, as remedial work under regulatory oversight tends to be more complex than standard new projects.
What do customers say about how Eden by Design manages the day-to-day of a job?+
Reviewers consistently highlight a clean work site, punctual completion within the agreed timeframe, and a crew that is described as respectful and polite. Glenn personally draws praise for being organised and communicative rather than going quiet between milestones. Several customers have re-engaged the business for follow-up projects — including retaining walls, additional alterations, and further builds — which suggests satisfaction that goes beyond a one-off experience.